---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Cluster analysis configurations

# Cluster analysis configurations for ITSM work items {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Process Mining application provides solution definitions for
incidents, problems, change requests, and requested items. You can use these definitions to
configure cluster analysis for those work items.
Important:  
This feature is included with the Process Mining ITSM content pack, which is delivered automatically when ITSM is installed on your instance. For more information, see [Automatic delivery of content packs](https://www.servicenow.com/docs/7VSmdJOTeQn6c07ZRbYI5Q "Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.").

## Clustering solution definition configurations {#itsm-cluster-analysis-po__section_ksn_hzk_2qb}

A Process Mining administrator (sn_process_mining_admin) can access the ITSM work item solution definition configurations by navigating to Predictive IntelligenceClusteringSolution Definitions.  
Note:  
By default, these solution definitions are configured as follows:

* The Fields field is configured to Short description.
* The Minimum number of records per cluster field is set to a value of 150.
* The Word Corpus field is configured to the corresponding word corpus record, for example, the Incident clustering definition is configured to the incident word corpus record. Each of the word corpus record gathers all description and short description data for the last 12 months.
{#itsm-cluster-analysis-po__ul_jly_rbl_2qb}  
The clustering solution definitions also contain the purity fields listed in the following table .{#itsm-cluster-analysis-po__table_ax4_nzk_2qb__entry__2}

| Clustering Solution Definition | Purity Fields |
|-|-|
| Incident | * Assignment Group * Category * Configuration item * Service {#itsm-cluster-analysis-po__ul_edy_31l_2qb} |
| Problem | * Assignment Group * Category * Configuration item * CMDB CI * Business service {#itsm-cluster-analysis-po__ul_mlv_q1l_2qb} |
| Change request | * Assignment Group * Category * Model * Risk * Type {#itsm-cluster-analysis-po__ul_icj_r1l_2qb} |
| Requested item | * Assignment Group * Category item * Requested for * Assigned to {#itsm-cluster-analysis-po__ul_y1g_cbl_2qb} |
[ ]

{#itsm-cluster-analysis-po__table_ax4_nzk_2qb}

For information on how to perform a cluster analysis from the Process Mining application, see [Perform a cluster analysis](https://www.servicenow.com/docs/access?context=cluster-analysis&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US).

*[\>]: and then