Configure release lifecycle documentation AI agent

  • Release version: Australia
  • Updated July 23, 2026
  • 1 minute to read

    • Configure the release lifecycle documentation AI agent to start automating your app governance tasks.

    Before you begin

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    To configure the release lifecycle documentation AI agent, you must have the ServiceNow Otto® panel turned on and configured. See Activate the ServiceNow Otto panel standard chat for more information.

    Role required: admin

    About this task

    By default, the release lifecycle documentation AI agent is inactive. To use the release lifecycle documentation AI agent, you must configure the AI agent in AI Agent Studio. For more information about configuring AI agents, see Configure AI agents.

    Procedure

    1. Install the ServiceNow Otto for Creator application and all plugins.
      For more information, see Install ServiceNow Otto for Creator.
    2. Navigate to All > AI Agent Studio > Overview.
    3. Select the AI Agents tab.
    4. Select the release lifecycle documentation AI agent card.
      AI Agent Studio interface showing the release lifecycle documentation AI agent card highlighted with a blue border.
    5. Optional: Define additional security roles for who can access the AI agent and what data the AI agent has access to.
      By default, using the release lifecycle documentation AI agent requires the update_set_admin and sn_aia.viewer roles. You can add additional role requirements if needed.

      For more information about the roles required, see Roles required for using the release lifecycle documentation AI agent. For more information about defining AI agent access, see Define security controls for an AI agent.

    6. In the side panel, select Select channels and status.
      From the side panel, select Select channels and status.
    7. Toggle the switch to make the AI agent active.
      Toggle the switch to activate the AI agent. The toggle is shown in its inactive state.
    8. Select Test.
      Testing an AI agent enables you to see that it functions the way that you defined it. To learn more, see Manually test the execution of an AI agent.

    What to do next

    Start using the release lifecycle documentation AI agent to generate update set descriptions and release notes.