Now Assist tools and AI files in ServiceNow Studio

  • Release version: Australia
  • Updated May 28, 2026
  • 2 minutes to read
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    Summary of Now Assist tools and AI files in ServiceNow Studio

    Now Assist tools in ServiceNow Studio leverage AI to help customers create, summarize, and enhance applications quickly and efficiently. These tools enable conversational app generation, app content summarization, and integration of AI files into applications to improve user productivity through conversational and proactive experiences.

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    Key Features

    • Now Assist for app generation: Allows you to create or update applications via a conversational interface directly from the ServiceNow Studio home page. Describe your app in natural language, and Now Assist generates an initial version for you to customize.
    • Now Assist for app summary generation: After building an app, generate concise summaries of the app’s contents and purpose. These summaries support governance by providing accurate app descriptions and help identify duplicate apps.
    • AI file integration: You can add three types of AI files to your applications—Agentic Workflows, AI Agents, and Skills. These files are edited in AI Agent Studio and require reloading the app details after changes to update the application.
    • AI file availability: AI file options appear in the ServiceNow Studio file taxonomy only after proper installation and configuration of AI components.

    Practical Use and Next Steps

    • Access Now Assist for app generation from the main Studio home page or during new app creation to accelerate app development using conversational input.
    • Use app summary generation post-creation to generate and refine app descriptions, aiding governance and app management.
    • Add and manage AI files within your applications to extend functionality with agentic workflows, AI agents, and skills, editing them in AI Agent Studio.
    • Ensure AI components are installed and configured to unlock AI file management features in Studio.
    • Explore additional ServiceNow resources on AI capabilities, agentic workflows, AI agents, and the Now Assist Skill Kit to deepen your understanding and utilization of AI in app development.

    Use Now Assist tools in ServiceNow Studio to create and summarize apps using AI, and add AI files to applications to enhance user productivity through conversation and proactive experiences.

    The main AI tools available in ServiceNow Studio are Now Assist for Creator skills: Now Assist for app generation and Now Assist for app summary generation. Use app generation to create apps through a conversational interface, and use app summary generation to create short descriptions of existing apps.

    Now Assist for app generation

    Use Now Assist for app generation to create or update an app from the main ServiceNow Studio home page. Describe the app in a conversation and Now Assist for Creator generates a version of the app to modify.

    Access Now Assist for app generation on the main home page next to your user preferences, or on the same page as creating a new custom application.

    Use Now Assist to help you create an app, accessible from the home page menu bar or the New Custom Application workflow.

    For more information, see App generation.

    Now Assist for app summary generation

    After creating an app, use Now Assist for app summary generation to create a summary of the contents and purpose of the app. Rate or update the summary and use it as the app description. Accurate app descriptions support app ecosystem governance and help identify duplicate apps.

    Now Assist can help you create a summary of your app that you can use for the app description.

    For more information, see App summary generation.

    What AI file types can I add to an application?

    Add three types of AI files to applications: Agentic Workflows, AI Agents, and Skills. These files open in a new tab for editing in AI Agent Studio. After creating or editing an AI file, return to the App details page and select the reload app details icon to capture the changes. For more information about AI file types, see ServiceNow Studio Navigator panel taxonomy.

    Important:
    AI options in the ServiceNow Studio file taxonomy are only available if the AI components have been installed and configured.

    Where can I find more information about AI capabilities?

    The following ServiceNow resources cover AI capabilities, agentic workflows, AI Agents, and the Now Assist Skill Kit.

    AI capabilities
    Exploring Now Assist Admin
    Agentic development on the ServiceNow AI Platform
    Now Assist for App Engine
    Agentic workflows
    Create an agentic workflow
    Modify an agentic workflow
    AI Agents
    Explore Now Assist AI agents
    Create an AI agent
    Examples of using AI agents
    Now Assist Skill Kit
    Exploring Now Assist Skill Kit
    Create a skill