---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Use

# Using Task Mining {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.  
The following processes are performed using Task Mining to collect workstation data so you can analyze how your people get work done to increase business efficiency.

[Defining the scope of Task Mining projects](https://www.servicenow.com/docs/uGICsa7mibAgU6z1XSNizA "Create a Task Mining project to specify what activities you want to analyze, from which workstation users, and over what period.")
:   Start a Task Mining project to analyze data for a specific purpose. Define how long the project lasts, who to collect data from, how to group activities, and how to visualize data.

[Generating a project data analysis](https://www.servicenow.com/docs/szy25x4hXsHyroX5Rp4mfQ "Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.")
:   Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.

[Requesting workstation user data](https://www.servicenow.com/docs/PklhoxrYh2lXyAsyDLZ0_A "Requesting workstation user data enables you to collect and store data for future analysis.")
:   Complete data requests for workstation users in the Employee Center to create a pool of data that you can use in future analysis.

[Categorize workstation activities to simplify analysis](https://www.servicenow.com/docs/ru6lw_tqQI7lGREgsfGwDQ "Organize and add context to your data by grouping similar workstation activities with user-friendly category names.")
:   Organize and add context to your data by grouping similar workstation activities with user-friendly names.

[Identify task improvement actions](https://www.servicenow.com/docs/TkRjnHL~8eiMbFh8j3gEdg "Initiate an automation request from a Task Mining task timeline analysis.")
:   Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.
* **[Defining the scope of Task Mining projects](https://www.servicenow.com/docs/uGICsa7mibAgU6z1XSNizA)**   
  Create a Task Mining project to specify what activities you want to analyze, from which workstation users, and over what period.
* **[Categorize workstation activities to simplify analysis](https://www.servicenow.com/docs/ru6lw_tqQI7lGREgsfGwDQ)**   
  Organize and add context to your data by grouping similar workstation activities with user-friendly category names.
* **[Generating a project data analysis](https://www.servicenow.com/docs/szy25x4hXsHyroX5Rp4mfQ)**   
  Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.
* **[Requesting workstation user data](https://www.servicenow.com/docs/PklhoxrYh2lXyAsyDLZ0_A)**   
  Requesting workstation user data enables you to collect and store data for future analysis.
* **[Identify task improvement actions](https://www.servicenow.com/docs/TkRjnHL~8eiMbFh8j3gEdg)**   
  Initiate an automation request from a Task Mining task timeline analysis.