---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# File upload and download in adaptive desktop actions

# File upload and download in adaptive desktop actions {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Upload files to web forms and track file downloads during automated browser tasks. The agent validates file safety, confirms the target field with the reasoning model, and escalates to the user when it can't proceed
safely.  
Important:  
Generative AI may produce inaccurate or incomplete information. Always validate AI-generated content.

## Overview of the feature {#upload-download-file__section_overview}

Previously, a file could not be downloaded from or uploaded to a browser when using adaptive desktop actions. The tasks that required attaching a document or had a downloadable output were impacted. Now, these issues are
resolved.

## Key benefits {#upload-download-file__section_benefits}

This functionality provides the following benefits:

* Completes tasks that require attaching a document, such as uploading a file to a form or a ticket.
* Completes tasks that produce downloadable output, such as exporting a report.
* Confirms upload success or failure with an actionable reason, instead of assuming the result.
* Reuses a file downloaded earlier in the same task as the input to a later upload step.
* Hands off to a the user when the agent can't proceed safely, rather than guessing or retrying indefinitely.

## Considerations {#upload-download-file__section_considerations}

* A downloaded file's path carries forward automatically only within the same task session. If the upload happens in a different session, the agent asks the user for the file path instead of guessing.
* Blocked file types and download status values are listed in the file transfer reference.
* Automated downloads require Chrome configuration. For more information, see [Configure Chrome to download files automatically](https://www.servicenow.com/docs/TWpe~uKS2iFB1_fCLrXMIQ "Configure Chrome so that the files can automatically complete downloads without manual intervention, and each download's status and path can be tracked automatically.").
**Related tasks**   

* [Configure Chrome to download files automatically](https://www.servicenow.com/docs/TWpe~uKS2iFB1_fCLrXMIQ "Configure Chrome so that the files can automatically complete downloads without manual intervention, and each download's status and path can be tracked automatically.")  
**Related reference**   

* [Considerations for file upload and download](https://www.servicenow.com/docs/LCxspLo7brW05NArXo5ZZQ "Lists the details of the supported file types and validation rules.")