---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Virtual Agent

# Virtual Agent as an application design element {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Consider Virtual Agent, ServiceNow's conversational bot platform. Use ServiceNow Virtual Agent (VA) to build and design bot conversations to help users quickly obtain information, make decisions, and perform common work
tasks.

Some considerations when building VA conversation topics:

* If adding VA to a portal, create topics that focus on particular use cases rather than a broad topic.
* Read topics out loud to keep the topic from sounding too robotic or being too verbose.
* Do not try to design the whole interaction at once. Instead take an iterative approach when building the bot and test the conversation frequently.

{#virtual-agent__ul_bxd_gqx_txb}

For more information, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).