--- sourceDocument: Brazil Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Application indicator score calculation in Enterprise Architecture Workspace # Application indicator score calculation in Enterprise Architecture Workspace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Enterprise Architecture Workspace calculates a composite score for each business application and business capability by running data from configured indicators through a multi-step pipeline. The pipeline normalizes raw values, applies weighted contributions, and aggregates the results into a final score per fiscal period. ## Scoring pipeline overview {#eaw-application-indicator-score-calculation__section_qvc_hr5_hjc} An indicator is a single metric or measure of a particular aspect of a business application or business capability. Indicators can be subjective, such as assessment responses. They can also be objective, such as operational or risk data from the CSDM service graph --- for example, the number of incidents linked to an application. By running indicators through a consistent scoring pipeline, Enterprise Architecture Workspace confirms that applications assessed on different data types can be compared meaningfully on a single score. Data types include assessment responses, change counts, and custom script outputs. Scores are stored per application per fiscal period, so historical data is preserved across scoring runs. Administrators control which indicators contribute to a profile, how they are weighted, and whether fixed or dynamic value ranges are used during normalization. ## Key tables {#eaw-application-indicator-score-calculation__section_qgl_zr5_hjc} {#eaw-application-indicator-score-calculation__table_ywr_1s5_hjc__entry__3} | Table | Label | Role | |-|-|-| | apm_application_profile | Scoring Profile | Groups indicators together. One profile is assigned to each business application. | | apm_application_profile_indicator | Profile Indicator | Maps an indicator to a profile and stores the weight value for that profile. | | apm_metric | Indicator | Defines the data source, direction, and normalization settings for each indicator. | | apm_app_indicator_score | Indicator Score | Stores the per-indicator, per-application, per-fiscal-period score after the pipeline runs. | | apm_app_score | Application Score | Stores the final aggregated score per application per fiscal period. | [Table 1. Key tables for indicator score calculation] {#eaw-application-indicator-score-calculation__table_ywr_1s5_hjc} ## Raw weight collection by indicator type {#eaw-application-indicator-score-calculation__section_wqx_4s5_hjc} Each indicator has a data source that determines how the raw weight is collected for each business application. {#eaw-application-indicator-score-calculation__table_shv_rs5_hjc__entry__3} | Indicator type | Data source value | How the raw weight is collected | |-|-|-| | Performance Analytics | pa | Pulls a value from the configured Platform Analytics indicator for the fiscal period. The breakdown must target the same CI class as the profile (for example, Business Application). | | Custom script | script | Executes the script defined on the indicator. The script must return a JSON object that contains the application sys_id and the corresponding weight. | | Query condition | condition | Runs a GlideAggregate query on the configured table and filter, then aggregates results using the selected method: SUM, COUNT, AVERAGE, MIN, or MAX. | | Assessment | assessment | Aggregates assessment metric results for the fiscal period across all assessment groups that are associated with the application. | | Composite (parent indicator) | indicators | Sums the normalized values of all child indicators for each application. Only the parent indicator's weightage is counted in the profile score. | [ ] {#eaw-application-indicator-score-calculation__table_shv_rs5_hjc} ## Normalization {#eaw-application-indicator-score-calculation__section_vck_vs5_hjc} After the raw weight is collected for each application, the system normalizes the value to a 1--10 scale. This normalization allows indicators using different units and ranges to be combined meaningfully. Regardless of direction, a normalized value of 10 always represents the best-performing application for that indicator, and 1 represents the worst. The Direction setting controls how the raw value maps to this scale. {#eaw-application-indicator-score-calculation__table_szl_ys5_hjc__entry__2} | Condition | Formula | |-|-| | All applications have the same raw weight (max equals min) | normalizedValue = 10 | | Direction = Maximize (the application with the highest raw value scores 10; the application with the lowest raw value scores 1; for example, Business Valu) | normalizedValue = (((appWeight − minWeight) / (maxWeight − minWeight)) × 9) + 1 | | Direction = Minimize (the application with the lowest raw value scores 10; the application with the highest raw value scores 1; for example, Incident Count) | normalizedValue = 10 − (((appWeight − minWeight) / (maxWeight − minWeight)) × 9) | [ ] {#eaw-application-indicator-score-calculation__table_szl_ys5_hjc} In the formulas: * `appWeight` is the raw value for this application. * `minWeight` and `maxWeight` are the lowest and highest raw values across all applications for this indicator in the fiscal period. If Consider absolute values is selected on the indicator, the system uses the Target minimum and Target maximum values from the indicator record instead. {#eaw-application-indicator-score-calculation__ul_bzr_2t5_hjc} Note: Assessment-type indicators don't support Target maximum and Target minimum fields. The system uses 1 as the minimum and 10 as the maximum automatically for assessments. If a Normalization script is defined on the indicator record, it overrides the standard formulas preceding. ## Indicator score {#eaw-application-indicator-score-calculation__section_exp_4t5_hjc} The indicator score represents the contribution of one indicator to the overall application score, proportional to its weightage in the profile. indicatorScore = normalizedValue × indicatorWeightage / totalProfileWeightage `totalProfileWeightage` is the sum of weightage values across all indicators in the same scoring profile. All values are rounded to two decimal places. ## Assessment-based indicator example {#eaw-application-indicator-score-calculation__section_lw2_rt5_hjc} This example shows how an indicator score is calculated for a single business application using an assessment-based indicator in one fiscal period. Setup: A scoring profile has three indicators, each with a weightage of 33 (total profile weightage = 99). One indicator is a Business Fit assessment indicator. Two assessment groups fall within the fiscal period for this application. {#eaw-application-indicator-score-calculation__table_irt_wt5_hjc__entry__3} | Calculation step | Value | How it is calculated | |-|-|-| | Assessment group 1 --- average rating | 4.7 | SUM of metric results for the application ÷ number of results in the assessment group. | | Assessment group 1 --- application weight | 9.46 | (scaleFactor × rating) + 1, where scaleFactor = 9 ÷ 5 = 1.80. Result: (1.80 × 4.7) + 1. | | Assessment group 2 --- average rating | 4.5 | Calculated the same way as assessment group 1. | | Assessment group 2 --- application weight | 9.10 | (1.80 × 4.5) + 1. | | Normalized value | 9.28 | Total application weight ÷ number of assessment groups: (9.46 + 9.10) ÷ 2. | | Indicator weightage | 33 | Configured on the profile indicator record. | | Total profile weightage | 99 | 33 + 33 + 33 (sum of all indicator weightages in the profile). | | Indicator score | 3.09 | 9.28 × 33 / 99, rounded to two decimal places. | [ ] {#eaw-application-indicator-score-calculation__table_irt_wt5_hjc} The overall application score is the sum of all indicator scores where Use in app score calc is selected. If all three indicators in this profile each returned a score of 3.09, the application score would be 9.27. ## Business capability score calculation {#eaw-application-indicator-score-calculation__section_ns5_c55_hjc} Business capability scoring uses the same indicator and profile infrastructure as application scoring. The key difference is that scores are calculated directly only for leaf capabilities (capabilities with no children), and parent scores are derived by roll-up. {#eaw-application-indicator-score-calculation__table_ovp_f55_hjc__entry__2} | Aspect | Behavior | |-|-| | Which capabilities are scored directly | Leaf capabilities only (leaf_node = true). The indicator pipeline runs against leaf nodes the same way it runs against business applications. | | Parent score roll-up | Each parent capability score is the arithmetic mean of its direct children's scores. Capabilities with a score of --1 (not assessed) are excluded from the mean. | | Indicator-level roll-up | Individual indicator scores --- such as People, Process, and Technology --- are also averaged across children at each level of the hierarchy. | | Score storage | Stored in the Application Score \[apm_app_score\] table, the same table as application scores. The profile uses `ci_class = cmdb_ci_business_capability`. | [ ] {#eaw-application-indicator-score-calculation__table_ovp_f55_hjc} ## Capability heat map color thresholds {#eaw-application-indicator-score-calculation__section_nk4_h55_hjc} The capability heat map translates numeric scores into color-coded gap ratings. The default thresholds are as follows. {#eaw-application-indicator-score-calculation__table_xy1_j55_hjc__entry__3} | Score range | Color | Interpretation | |-|-|-| | 7 to 10 | Green | No gap | | 4 to less than 7 | Orange | Medium gap | | 0 to less than 4 | Red | Major gap | | --1 or empty | Gray | Not assessed | [ ] {#eaw-application-indicator-score-calculation__table_xy1_j55_hjc} Note: The No gap threshold and Mid gap threshold values are configurable per widget in the Capability map widget instance \[apm_capability_map_instance\] table. **Related concepts** * [Manage indicators](https://www.servicenow.com/docs/QjaUppbkXV_PGQQv8JxyKw "You can view, add, or edit application or capability indicators in the Enterprise Architecture Workspace.") * [Manage scoring profiles](https://www.servicenow.com/docs/Qdrp4ACCM4AmYMGoaE3IwQ "Scoring profiles help you to evaluate the applications based on various indicators.") * [Rationalization of business applications](https://www.servicenow.com/docs/ccD10hXcl_Zim7oMMpyXwA "As an Enterprise Architect, you can use application rationalization to evaluate your business applications.") **Related tasks** * [Regenerate application indicator scores on-demand in Enterprise Architecture Workspace](https://www.servicenow.com/docs/JXEKbYjb5rh9vMfdY01UzA "You can update application indicator scores on-demand to assess applications across dimensions such as cost, quality, technical risk, and business value. This provides real-time insights into application performance.") * [Regenerate capability indicator scores on-demand in Enterprise Architecture Workspace](https://www.servicenow.com/docs/HGJEaPWRMiuRY6D~KD53iA "You can update capability indicator scores on-demand, to gather real-time insights into the performance of business capabilities and take immediate action, if necessary.") **Related reference** * [Tech debt indicator score for application rationalization](https://www.servicenow.com/docs/4EmD_xgS1FdsKt4Z1GZ4qg "The Technology Reference Model (TRM) Technical Debt indicator is a customizable application metric that evaluates the technical debt score for each Business Application. This score reflects the number of associated technologies that don’t comply with established TRM standards. It offers a clear and measurable value that can be leveraged across the Enterprise Architecture workspace for scoring, analysis, and visualization.")