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sourceDocument: Brazil Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil Enterprise Architecture

ft:clusterId :

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---

# Exploring business roles

# Exploring business roles {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A business role defines the responsibilities, rights, and duties that a business actor holds when performing specific business behavior.

A business role represents a set of responsibilities, rather than the person or team that fulfills them. A business role encompasses the rights and duties associated with performing specific
business behavior, independently of who currently holds the role.{#eaw-business-roles__eaw-business-roles-para-1}

Business roles can have a parent role, letting you build a role hierarchy that reflects your organization's reporting structure. For example, a Credit Officer role can have Onboarding Specialist as
its parent role.{#eaw-business-roles__eaw-business-roles-para-2}  
Using the Enterprise Architecture Workspace, you can perform the following:

* Create and edit business roles
* Build a role hierarchy using parent roles
* Associate a department, group, and required skills with a business role
* Associate business actors with a business role to identify who fulfills it
{#eaw-business-roles__eaw-business-roles-list-1}

When you model a business role in a diagram, the default relationship between a business actor and a business role is Assigned to :: Fulfilled by.{#eaw-business-roles__eaw-business-roles-para-4}
**Related concepts**   

* [Manage business roles](https://www.servicenow.com/docs/TS22VDhSZEMM5mmM0I3TBQ "Define responsibilities and reporting hierarchies for business roles in the Enterprise Architecture Workspace.")