---
sourceDocument: Brazil Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Create business process map diagram from image using ServiceNow Otto

# Create a business process map diagram from an image {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto® skill.

## Before you begin

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

The default AI model provider for this skill is Azure OpenAI.
Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

Verify the following conditions are met:

* The source image is in PNG or JPEG format and does not exceed 1 MB.
* Role required: sn_apm.apm_user
{#eaw-create-bpm-diag-from-image__ul_prereq}

## Procedure

1. Navigate to WorkspacesEnterprise Architecture Workspace.
2. Open the Modeling page by selecting the Enterprise Modeling and Visualization icon (![Modeling]()).
3. Select Import image.  
4. In the Import image to create diagram pop-up window, under Create diagram from image, select Add file and select your source image file.  
   Max file size: 1 MB; Supported formats: PNG and JPEG.
5. From the Link to business process drop-down, select New to create business process, or select an existing business process.
6. Enter values for Business process name and Artifact name.  
   Note:  
   The artifact name is automatically populated from the Business process name.
7. Select Create diagram.  
   An Importing image dialog appears. If the request fails or times out, an error message is displayed inside this dialog and you can retry. On success, the diagram canvas opens.

   The
   canvas opens showing:
   * The generated diagram in the upper pane with shapes, pools, lanes, and connections identified from the image.
   * The uploaded source image in the lower pane for reference. To resize the panes, drag the divider between them.
   * An AI converted diagram badge in the canvas header.
   * A Shapes with low confidence scores list in the canvas banner, if any shapes were identified with a confidence score below 70%. Affected shapes are marked with an orange border on the canvas.
   * Accept and Discard buttons at the top right of the canvas.

   {#eaw-create-bpm-diag-from-image__ul_canvas_result}  
   Note:  
   The Share button, Show Version, and the more actions menu are hidden while the diagram is in review state.
{#eaw-create-bpm-diag-from-image__steps_create_bpm_from_image}

## What to do next

Review and accept the generated diagram. For instructions, see [Review an AI-generated business process map diagram](https://www.servicenow.com/docs/YejyRfHvB3G7V4uFUbgnvg "After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.").
**Related concepts**   

* [Business process map diagrams from images](https://www.servicenow.com/docs/3HE8qrSETtXOLNnxR8jSfA "Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.")
* [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Saj6QxLoG7Z7EQ5~7_ROlA "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.")  
**Related tasks**   

* [Review an AI-generated business process map diagram](https://www.servicenow.com/docs/YejyRfHvB3G7V4uFUbgnvg "After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.")
* [Replace a shape in a diagram](https://www.servicenow.com/docs/vu0FhPhx62CSu2kPyy9JbQ "Replace any shape on the diagram canvas with a different shape type. When you replace a shape, relationship lines update automatically to reflect the new shape type.")
* [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).")  
**Related reference**   

* [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/BltqFFZueuGDcMOX8~iiMg "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.")  
**Related topics**   

* [ServiceNow AI Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Configure ServiceNow AI Lens](https://www.servicenow.com/docs/access?context=install-sn-lens&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)

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