--- sourceDocument: Brazil Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Create indicator form # Create indicator form {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Create indicator form The Create indicator form in ServiceNow's Enterprise Architecture enables you to create application or capability indicators to assess and score applications or capabilities effectively. These indicators help you monitor performance and make informed decisions based on measurable data within the indicator framework. Show full answer Show less ## Key Features * **Form Fields:** Define key attributes such as Name, Short description, Result limit (to optimize performance by limiting records processed), Category, Direction (Minimize or Maximize values), Unit (e.g., numbers, percentages), Automatic refresh interval for updating scores, and Order to set the indicator's display sequence. * **Data Source Configuration:** Select from multiple data sources: * **Performance Analytics:** Pulls data from existing Performance Analytics indicators. * **Custom Script:** Write scripts to collect data from other applications, with sample scripts provided for guidance. * **Query Condition:** Filter data directly from selected tables. * **Assessments:** Evaluate, score, and rank records in tables. * **Indicators:** Add dependent child indicators to consolidate related data (e.g., incidents, problems, changes) into a parent indicator. * **Indicator Field:** When using Performance Analytics, select specific indicators to measure conditions and forecast trends. Note the system requirement that indicator collection frequency must be equal to or greater than the data source frequency. * **Normalized Script:** Use standardized scoring scripts for consistent evaluation based on chosen data sources. * **Click Through Section:** Configure how users navigate to detailed indicator data via URL navigation types (new window, same window, dialog box) and customize the click-through script to link indicator data to related applications or dashboards. ## Practical Use for ServiceNow Customers By creating indicators using this form, you can: * Assess and score business applications or capabilities with customized metrics and data sources. * Optimize performance by limiting result counts and scheduling automatic refresh intervals. * Consolidate multiple related data points through child indicators for comprehensive reporting. * Enable users to quickly access detailed information or dashboards from indicator data with configured click-through navigation. This structured approach allows you to monitor application health, track business capability performance, and make data-driven decisions within the ServiceNow platform. Create an application or capability indicator to assess applications or capabilities within the indicator framework. {#eaw-create-new-indicator-form__table_i2t_dx5_zbc__entry__2} | Field | Description | |-|-| | Name | Name of the application or capability indicator. | | Short description | Short summary of the application or profile indicator. | | Result limit | The maximum number of records an indicator displays when running an associated script. This enables better performance of Enterprise Architecture by not processing too many records. | | Category | Category that the indicator is associated with. | | Direction | Business applications or capabilities with maximum or minimum values. * Select Minimize if lower values are better. * Select Maximize if higher values are better. {#eaw-create-new-indicator-form__ul_ass_tx5_zbc} | | Unit | The type of unit in which indicator scores are displayed. Units can be numbers, percentages, currencies, quantities of time, or any other entity you define. | | Automatic refresh interval | The refresh interval to update the indicator scores within the defined time range. | | Order | The position of the indicator in the sequential order of all other indicators while accessing an application or capability. | [Table 1. Create indicator form fields] {#eaw-create-new-indicator-form__table_i2t_dx5_zbc} {#eaw-create-new-indicator-form__table_ngx_vgy_ncc__entry__2} | Field | Description | |-|-| | Data source | Defines the location from which the indicator receives data. * Performance Analytics: Collects scores from indicators created in Performance Analytics. See Performance Analytics indicators. * Custom Script: Allows you to write a script that collects data from another application. Beneath the Data Source field, a sample script appears. Customize the script as needed. An example custom script is: var results = {}; var applications = []; var incidentCount = 0; var applicationsGr = new GlideRecord("cmdb_ci_business_app"); applicationsGr.addQuery('active', true); applicationsGr.query(); //for each application get incident count at business service level while(applicationsGr.next()) { incidentCount = 0; var gr = new GlideRecord("incident"); gr.addEncodedQuery("opened_atBETWEEN" + startDate + "@" + endDate); gr.addQuery('cmdb_ci_business_app', applicationsGr.getUniqueValue()); gr.query(); incidentCount = gr.getRowCount(); var appInfo = {}; appInfo.appId = applicationsGr.getUniqueValue(); appInfo.weight = incidentCount; applications.push(appInfo); } results.applications = applications; results; * Query Condition: Allows you to select a table to run filters on to obtain data. * Assessments: Allows you to evaluate, score, and rank records by assessing records in a table. * Indicators: Allows you to add dependent child indicators. Through the child indicators, data is gathered to the parent indicator. For example, if the parent indicator is number of issues, the dependent indicators can be number of incident counts, number of problems, and changes. These dependent indicators are child indicators and the number of incidents, problems, and changes recorded are consolidated up to the parent indicator as the number of issues. {#eaw-create-new-indicator-form__ul_krm_h4y_sbb} | | Indicator | The Indicator field appears when Performance Analytics is selected from the Data source list. Indicators are statistics that are used to measure current conditions and forecast trends. Note: If the collection frequency of the application indicator isn't greater than the frequency at which the data of the Performance Analytic indicator are generated, then the system displays an error message: `Frequency of the indicator must always be greater than or equal to the frequency of the datasource configuration indicator`. | | Default breakdown | Name of the Performance Analytics breakdown. | | Normalized script | A script to evaluate and score business applications and capabilities using standardized metrics. It involves using indicators that provide a normalized score for the condition they are evaluating. These indicators can be based on assessments, query conditions, custom scripts, or performance analytics. | [Table 2. Data source configuration section fields] {#eaw-create-new-indicator-form__table_ngx_vgy_ncc} {#eaw-create-new-indicator-form__table_bg3_chy_ncc__entry__2} | Field | Description | |-|-| | Click through URL navigation type | Select whether to view the application or capability indicator details in a new window, in the same window, or in a dialog box. | | Click through URL script | The script associated with an indicator that allows users to select a URL and view the indicator data in a related application or dashboard. This enables quick access to relevant information, or actions related to the indicator data. | [Table 3. Click Through section fields] {#eaw-create-new-indicator-form__table_bg3_chy_ncc} **Related concepts** * [Manage indicators](https://www.servicenow.com/docs/QjaUppbkXV_PGQQv8JxyKw "You can view, add, or edit application or capability indicators in the Enterprise Architecture Workspace.") **Related tasks** * [Add or edit an application indicator](https://www.servicenow.com/docs/0aN4Jx0gYj2tRisIKgOfGQ "Add or edit an application indicator to assess the application across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.") * [Add or edit a capability indicator](https://www.servicenow.com/docs/4mev5VZCKWMVPpgWYF4k6Q "Add or edit a capability indicator to access business capabilities within the indicator framework.")