---
sourceDocument: Brazil Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Run a job to sync TRM product names

# Run a job to sync TRM product names in EA Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Run a scheduled job to sync the names of Technology Reference Model (TRM) products with the names of their linked Software Asset Management (ServiceNow Otto for SAM) software products.

## Before you begin

Role required: admin

## About this task

When you create a TRM product by associating it with a ServiceNow Otto for SAM software product, the TRM product inherits the ServiceNow Otto for SAM software product name at creation time. If the ServiceNow Otto for SAM software product name is later updated --- for example, when a vendor renames a product or when the content library is updated with a corrected name --- the linked TRM product name is not automatically updated. You can run this scheduled job on an ad hoc basis whenever you need to sync TRM product names with the latest ServiceNow Otto for SAM software product.  
Note:  
ServiceNow Otto for SAM software products are managed in the Software Product (samp_sw_product) table, which is outside the EA Workspace. Name changes must be synced manually using this job.

## Procedure

1. Navigate to AllSystem DefinitionScheduled Jobs.
2. Open the scheduled job Sync TRM Product Names with Software Products.  
   Note:  
   The scheduled job is set to run on demand and is inactive by default. If a banner appears indicating that the record is in the EA Workspace application but your current application is Global, you don't need to change the application scope. The Execute Now button is still available.
3. Select Execute Now.
{#eaw-schedule-job-sync-trm-product-names__steps_sync_trm_product_names}

## Result

The names of TRM products of type Software that are linked to a ServiceNow Otto for SAM software product are updated. The updated names match the latest ServiceNow Otto for SAM software product names in the TRM Products (sn_apm_trm_standards_product) table. Only TRM products whose names differ from their linked ServiceNow Otto for SAM software product are updated; the rest are skipped.  
To verify the job outcome, navigate to AllSystem LogsApplication Logs and search for SyncTRMProductNames. The log entry shows:

* Update count: Number of TRM product names that were updated
* Skip count: Number of TRM products skipped because their names already matched, or because the software product reference was invalid
* Error count: Number of records that could not be updated
{#eaw-schedule-job-sync-trm-product-names__ul_gfn_kxh_2jc}
**Related tasks**   

* [Request a TRM product in Enterprise Architecture Workspace](https://www.servicenow.com/docs/lYihmYT7ehU2Ww5WiJP8Vw "Submit a request to add a software or hardware product to the TRM library and optionally include one or more lifecycle records with the request.")
* [Create a TRM product in Enterprise Architecture Workspace](https://www.servicenow.com/docs/YDXbJmUeJ8um3W0NqlBSHg "Create a TRM product and optionally add one or more product lifecycles in a single operation.")
* [View all TRM products](https://www.servicenow.com/docs/4sdSTf3DT4V5k~mIBLjNLA "You can view all available Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.")
* [View all TRM products grouped by product category](https://www.servicenow.com/docs/tt6N4~tGN_B1xw2pFwsF5w "You can view all your Technology Reference Model (TRM) products, grouped by category, in the Enterprise Architecture Workspace.")

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