--- sourceDocument: Brazil Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Generate insights into business applications # Generate insights into business applications {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights. ## Before you begin Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). The default AI model provider for this skill is Azure OpenAI. Note: Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. Role required: sn_apm.apm_user ## About this task The business application insights help you to make informed decisions without manually reviewing large volumes of data. The insights help minimize the time that you spend to learn about critical details of business applications like purpose, risk, cost, and recommendations for rationalization. How the insights are generated depends on the trigger type that your administrator configures for the Business application insights skill. For more information, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). * Automatic: The insights are generated automatically, without any action from you. When you open a business application record page, the insights are already generated. For example, when you select a business application in the application rationalization bubble chart, the side panel opens on the Insights tab. This is the default setting. * User trigger: The insights are generated only when you select Generate insights. For example, when you select a business application in the application rationalization bubble chart, the side panel opens on the Details tab. {#generate-insights-into-ba__ul-ba-insights-trigger-type} On the Application Rationalization list view page and the Business Portfolio page, the insights aren't generated automatically for either trigger type. To generate insights from these pages, select the View BA Insights icon (![]()) next to the business application name. The business application summary and insights are generated based on certain related fields and related lists. To view the list of fields and related lists based on which the summary and insights are generated, navigate to AllAI Admin HubAI SkillsTechnologyEABusiness application insightsView detailsEdit configurationChoose input. For more details, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). The generated insights automatically include contextual information from the page where you initiate the insight generation. This contextual data is fetched automatically and requires no additional configuration. The following contextual information is displayed depending on the source page: * Business Portfolio page * Primary capability: The specific capability from which you initiated the insight generation (including hierarchy path and level). * Additional capabilities: Other capabilities to which the business application is associated with * Cross-capability impact: Information about how the application spans multiple capabilities * Indicator scores: Indicator scores associated with that business application * Fiscal period: Fiscal period for which you're viewing the business application details for {#generate-insights-into-ba__ul_ykt_d34_g3c} Note: If a business application is connected to multiple business capabilities, the summary is different depending on which capability node you use to generate the insights. The capability from which you initiate the insight generation is treated as the primary capability. For example, consider a business application Rewards Engagement System that is connected to three capabilities: * Manage Internal Controls * Employee Benefits Management * Compensation Planning {#generate-insights-into-ba__ul_lx3_fk4_g3c} If you generate insights from the Manage Internal Controls node in the capability hierarchy, the summary identifies Manage Internal Controls as the primary capability. The summary also mentions that the application is connected to two additional capabilities. The insights focus on how the application supports internal controls, with cross-capability impact. If you then navigate to the Employee Benefits Management node and generate insights for the same Rewards Engagement System application, the summary is different. * Application rationalization bubble chart page * Axis information: Which metrics are plotted on the X and Y axes for the business application * Quadrant position: Which quadrant the business application is positioned in (for example, top-right quadrant) * Bubble size: Metric configured for bubble size * Planned disposition: If set for the business application, the insights include the planned disposition value, who set it, when it was set, and the reasoning * Fiscal period: Selected fiscal period for which the business application details are displayed {#generate-insights-into-ba__ul_nmb_x34_g3c} * Application rationalization list view page * Indicator scores: All visible indicator scores (both assessed and not assessed) * Actual scores: Actual scores, if it's enabled by you * Fiscal period: Selected fiscal period for which the business application details are displayed * Connected demands: Information about demands to which the application is connected {#generate-insights-into-ba__ul_lvl_vk4_g3c} * Business application details page: When you generate insights from the business application details page (the record page), the insights use only the default configuration fields and lists. No additional contextual data is included. For information on the default configuration, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). {#generate-insights-into-ba__ul_xms_b34_g3c} You can also provide feedback on the business application insights using the thumbs up or thumbs down button. The feedback helps to notify whether the generated business application insights are useful. ## Procedure 1. Navigate to WorkspacesEnterprise Architecture Workspace. 2. Open the Portfolio List view by selecting the Portfolio icon ![](). 3. Select the expand row icon ![]() next to Application Portfolio. 4. Select Business Applications. 5. Select the business application for which you want to generate insights. 6. If the trigger type is set to User trigger in the AI Admin Hub, for the skill, select Generate insights. If the trigger type is set to Automatic, the Generate insights button isn't displayed. The insights are already generated when the business application record page opens. For information on triggers for this skill, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA)."). The insights for the business application are generated. You can also view insights into a business application wherever business application details are displayed in a side panel, for example of the application rationalization page. 7. Generate a new version of the business application insights by selecting the Refresh icon ![](), in case you changed any details associated with the business application. **Related concepts** * [Rationalization of business applications](https://www.servicenow.com/docs/ccD10hXcl_Zim7oMMpyXwA "As an Enterprise Architect, you can use application rationalization to evaluate your business applications.") * [Working with the business portfolio module](https://www.servicenow.com/docs/Pht22O7jJVmk6EDiAT31FQ "Manage business capabilities, add sub-capabilities, associate business applications.") * [Exploring a business portfolio](https://www.servicenow.com/docs/PebEDjSjRK64CW5TtSI4Nw "As an Enterprise Architect, view the capability hierarchy, manage capabilities, and assign business applications to the capabilities.") * [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Saj6QxLoG7Z7EQ5~7_ROlA "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") **Related tasks** * [Edit business application details in list view](https://www.servicenow.com/docs/eB5YvZIXIDi_VOddlRhKbA "You can make updates to the business application record directly from the list, without leaving the list view.") * [Analyze applications using the bubble chart](https://www.servicenow.com/docs/GIM6pGMX15Z3Uh5tUz~y5g "Consolidate and analyze the business applications based on multiple scores.") * [Edit business application details in bubble chart view](https://www.servicenow.com/docs/b_zXIQ3AOAZ196KzuHXLJA "You can make updates to the business application record directly from the list, without leaving the bubble chart view.") * [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") * [Access Enterprise Architecture data using MCP tools](https://www.servicenow.com/docs/6Drwopt0bZdQc1OLsu~6Yg "Use MCP (Model Context Protocol) tools to query live Enterprise Architecture data—including business application insights, capability mappings, and rationalization data—from any MCP-compatible AI assistant.") **Related reference** * [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/BltqFFZueuGDcMOX8~iiMg "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.") *[\>]: and then