---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Generate enterprise architecture diagram agentic workflow

# Enterprise Architecture AI agent diagramming agentic workflow {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Enterprise Architecture AI agent diagramming agentic workflow

The Enterprise Architecture diagrams AI agent in ServiceNow enables users to generate detailed enterprise architecture diagrams that visualize business application hierarchies.
This AI-driven agentic workflow accelerates diagram creation for enterprise architects and helps non-experts understand the relationships and context within architectural diagrams.
The workflow operates via conversational interaction in the ServiceNow Otto panel and offers automatic summarization of entities and their relationships in the generated diagrams.
Show full answer Show less  
Access to this capability depends on your ServiceNow license and roles, specifically requiring the **Enterprise Architecture user role (snapm.apmuser)** to use the diagram generation workflow and the **ServiceNow Otto Panel user role (nowassistpaneluser)** to access the Otto panel.

## Key Features

* **Agentic Workflow Interaction:** Create enterprise architecture diagrams through conversational prompts in the Otto panel, making the process intuitive and accessible.
* **Diagram Generation and Summarization:** The AI agent not only generates business application hierarchy diagrams but also provides summaries listing all entities and describing their interrelationships.
* **Customizable Workflow:** You can duplicate and modify the agentic workflow template to tailor instructions and settings to your organization's specific needs.
* **Role-Based Access Control:** Security is managed via roles and Access Control Lists (ACLs), with the default requirement being the Enterprise Architecture user role. Additional roles can be granted access by modifying security controls within the ServiceNow Otto application scope.
* **Easy Activation and Testing:** Admins can activate the workflow through AI Agent Studio and test it by inputting sample prompts containing the word "diagram" to generate relevant visualizations.

## Practical Use for ServiceNow Customers

Enterprise architects can quickly generate and visualize complex business application hierarchies without manual diagramming, significantly speeding up architecture documentation and communication. Non-technical users can gain insight into architecture diagrams through AI-generated summaries, improving cross-team understanding. Administrators have control over who can access and execute this workflow, ensuring secure and compliant usage within their ServiceNow instance.

To start, ensure the required roles are assigned, enable the ServiceNow Otto panel, and invoke the workflow via the Otto icon with prompts specifying the diagram creation request. For advanced customization, duplicate the workflow template and adjust settings as needed.  
Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Generate enterprise architecture diagram overview {#now-assist-aiagents-ea-diagramming-usecase__section_apv_z4j_m2c}

Use the Generate enterprise architecture diagram agentic workflow to create enterprise architecture diagrams for business applications hierarchy, through a conversation with an AI agent in the ServiceNow Otto panel. This agentic workflow accelerates the time to value for enterprise architects while building business hierarchy diagrams. It also enables non-enterprise architects to understand the context of
an architectural diagram.

After generating the diagram, the AI agent suggests summarizing the created business application hierarchy diagram, listing all entities in the diagram and describing the relationship between them.

You can activate the agentic workflow template by setting the display settings to include the ServiceNow Otto panel. To change instructions for this agentic workflow, duplicate it and adjust the settings to suit your specific needs. Then activate the duplicated version instead. For information on how to
duplicate a agentic workflow, see [duplicate the agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Important:  
* The ServiceNow Otto Panel user role (now_assist_panel_user) is required to view the ServiceNow Otto panel on your instance.
* The Enterprise Architecture user role (sn_apm.apm_user) is required to use the Generate enterprise architecture diagram agentic workflow.
{#now-assist-aiagents-ea-diagramming-usecase__ul_x15_khf_n2c}

## Role masking {#now-assist-aiagents-ea-diagramming-usecase__section_tpw_tc1_lhc}

Required role: sn_apm.apm_user.

## Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_p4m_hrj_m2c}

Generate Enterprise Architecture diagrams for business applications hierarchy and summarize them.  
For Admins to access or enable the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Generate enterprise architecture diagram.
{#now-assist-aiagents-ea-diagramming-usecase__ol_dsc_4rj_m2c}  
For users to invoke the agentic workflow:

1. Select the ServiceNow Otto icon (![ServiceNow Otto icon.]()) anywhere in your instance.
2. Enter a prompt to create a diagram for a particular business application.It's essential that your prompt contains the word diagram in some form. An example prompt is Create a diagram for XYZ business application.

{#now-assist-aiagents-ea-diagramming-usecase__ol_mhv_s3p_42c}

## AI Agents used in the Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_edy_gtj_m2c}

The Enterprise architecture diagrams AI agent is used in the Generate enterprise architecture diagram agentic workflow.

## Activate the Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_l2k_phq_m2c}

To activate the Generate enterprise architecture diagram agentic workflow, follow the steps mentioned in [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
No triggers are required for the Generate enterprise architecture diagram agentic workflow.

However, in the Define security controls page, in the Define user access section, you can review the roles that can access the agentic workflow. For Generate enterprise architecture diagram agentic workflow, sn_apm.apm_user role is applied by default.  
To add access to more roles, perform the following:

1. Set your application scope to ServiceNow Otto for Enterprise Architecture (EA). For information on how to change the application scope, see [Select an application from the application picker](https://www.servicenow.com/docs/access?context=t_SelectAnAppFromTheAppPicker&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
2. Select the edit icon (![Edit icon.]()).
3. On the Access Control page, in the Requires role section, select Insert new row.

4. On the pop-up window, enter the new role and select the save icon (![Save icon.]()).

5. Select the header of the access control record and select Save.

   The new role is added to the Define user access section of the Define security controls page.  
   Note:  
   To know more about security in ServiceNow Otto AI agents with Access Control Lists (ACLs), see [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#now-assist-aiagents-ea-diagramming-usecase__ol_gbg_wyn_jgc}  
Also, on the Select channels and status page, do the following:

1. Enable the Display toggle for Engage via the ServiceNow Otto panel.
2. Select Save and test.
3. On the Test on example of behavior page, in the Task box, enter an instruction to test the Generate enterprise architecture diagram agentic workflow.

   An example instruction: Create a business hierarchy map for XYZ business application.
4. Select Continue to test chat response.

   The agent executes the request for the agentic workflow.
{#now-assist-aiagents-ea-diagramming-usecase__ol_r5l_x3q_m2c}

To view information on how to create AI agents and agentic workflows and how to use the AI Agent Studio, see the following:  
* [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Install the AI Agent Studio](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configure AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Manually test the execution of an AI agent](https://www.servicenow.com/docs/access?context=test-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-aiagents-ea-diagramming-usecase__ul_z2h_wbp_m2c}

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