--- sourceDocument: Brazil Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # ServiceNow Otto for Enterprise Architecture (EA) # ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Enterprise Architecture (EA) ServiceNow Otto for Enterprise Architecture (EA) integrates generative AI capabilities into the Enterprise Architecture Workspace. It empowers users to summarize and refine content, generate and compare diagrams, gain insights into business applications, and perform natural language queries on their enterprise architecture portfolio. These AI-driven skills help streamline architecture management and decision-making within the platform. Show full answer Show less ## Key Features * **Generative AI Skills:** Summarize and enhance architectural content, create and contrast diagrams, and extract insights effortlessly. * **Natural Language Querying:** Interact with your enterprise architecture data in natural language, improving accessibility and ease of use. * **AI Licensing Tiers:** Choose from three AI licensing levels---Foundation (basic insights), Advanced (productivity enhancements), and Prime (autonomous AI capabilities with customization). * **Data Processing and Collection:** ServiceNow processes data in centralized environments potentially across regions and cloud providers, adhering to strict internal policies. Customer inputs and outputs help improve AI models, with opt-out options available. * **Compliance and Availability:** Some AI features may be restricted or unavailable in certain regulated markets, data centers, or geographic regions. Customers should verify availability based on their environment. * **AI Limitations and Responsible Use:** AI outputs may not always be accurate or complete. Customers are advised to apply human oversight, especially for critical use cases, and comply with ServiceNow's AI Acceptable Use Policy. ## Getting Started and Support * Configure ServiceNow Otto for EA to enable AI features in the Enterprise Architecture Workspace. * Utilize AI agent use cases tailored for enterprise architecture tasks. * Access support resources including the Known Error Portal and Customer Service for troubleshooting. ## Practical Benefits for ServiceNow Customers By leveraging ServiceNow Otto for EA, customers can enhance their enterprise architecture workflows with AI-driven automation and insights. This reduces manual effort in content summarization and diagram generation, facilitates better portfolio analysis through natural language queries, and supports informed decision-making. Awareness of licensing options, data handling practices, and AI limitations ensures customers can deploy these capabilities effectively and responsibly within their organizations. Use ServiceNow Otto for Enterprise Architecture (EA) to use generative AI skills in the Enterprise Architecture Workspace. These skills help you summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language. ## Get started {#now-assist-ea__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-ea__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |-|-|-| | [ExploreLearn more about ServiceNow Otto for EA](https://www.servicenow.com/docs/Saj6QxLoG7Z7EQ5~7_ROlA "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | [ConfigureConfigure ServiceNow Otto for EA to get started](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") | [Use AI agentsUse the AI agent use cases in ServiceNow Otto for EA](https://www.servicenow.com/docs/TfxJRz5~ilwltFa33p_fmA "Use the AI agents in Enterprise Architecture to help complete tasks autonomously.") | | [UseUse the AI capabilities offered by Enterprise Architecture (EA)](https://www.servicenow.com/docs/dUMtNBT~Ycy4JFOCD0Wjuw "With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | | | [ ] {#now-assist-ea__table_ojj_jjv_qdc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ea__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ea__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ea__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ea__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-ea__section_dkq_g2b_rdc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-ea__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-ea__id_tll_j2b_rdc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ea__p_kv2_nfg_h1c} ## Data processing {#now-assist-ea__id_myt_k2b_rdc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ea__p_lv2_nfg_h1c} ## Data collection {#now-assist-ea__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Saj6QxLoG7Z7EQ5~7_ROlA)** With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. * **[Using ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/dUMtNBT~Ycy4JFOCD0Wjuw)** With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. * **[ServiceNow Otto for Enterprise Architecture reference](https://www.servicenow.com/docs/LaZOs~8kxfdNObdpRkeEiw)** Reference information to provide additional information about tables, roles, and properties installed with ServiceNow Otto for Enterprise Architecture (EA).