--- sourceDocument: Australia Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # ServiceNow Otto for Enterprise Architecture (EA) # ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1} * Release version: Australia * * Updated July 17, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Enterprise Architecture (EA) ServiceNow Otto for Enterprise Architecture (EA) integrates generative AI capabilities within the Enterprise Architecture Workspace to enhance how you manage and interact with your enterprise architecture portfolio. It enables natural language querying, content summarization and refinement, diagram generation and comparison, and provides insights into business applications. Show full answer Show less ## Key Features * **Generative AI Skills:** Summarize and refine architectural content, generate and compare diagrams, and extract insights from business applications. * **Natural Language Querying:** Query your enterprise architecture portfolio easily using natural language commands. * **AI Licensing Tiers:** Three tiers---Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (autonomous AI actions and custom AI asset creation)---to suit varying organizational needs. * **Configuration and Use:** Provides guidance on configuring Otto for EA and leveraging AI agent use cases to maximize AI capabilities within Enterprise Architecture. ## Important Considerations * Not all AI models and features are available in all regions or regulatory environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, or restricted data centers. * Data processed by the application may be transferred to centralized ServiceNow environments or third-party cloud providers, subject to ServiceNow's compliance and data handling policies. * ServiceNow collects input, output, and usage data from the application to improve AI technologies; customers can opt out of data collection if desired. * AI-generated content should be reviewed carefully; human oversight is essential to ensure accuracy and appropriateness, especially in high-impact areas such as healthcare, finance, legal, or security. * Users must comply with ServiceNow's AI Acceptable Use Policy. ## Support and Troubleshooting For issues, customers can access the Known Error Portal for documented errors or contact ServiceNow Customer Service and Support. Use ServiceNow Otto for Enterprise Architecture (EA) to use generative AI skills in the Enterprise Architecture Workspace. These skills help you summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language. ## Get started {#now-assist-ea__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-ea__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). |-|-|-| | [ExploreLearn more about ServiceNow Otto for EA](https://www.servicenow.com/docs/ruNL06Ig9uNGg2q4ef2UGw "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | [ConfigureConfigure ServiceNow Otto for EA to get started](https://www.servicenow.com/docs/O2w_f4y_69RnL9zuTF16IQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") | [Use AI agentsUse the AI agent use cases in ServiceNow Otto for EA](https://www.servicenow.com/docs/QpEmg2RR578~hda_nviDVA "Use the AI agents in Enterprise Architecture to help complete tasks autonomously.") | | [UseUse the AI capabilities offered by Enterprise Architecture (EA)](https://www.servicenow.com/docs/R0rElA13J2gEgxlRJlQ_DQ "With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | | | [ ] {#now-assist-ea__table_ojj_jjv_qdc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ea__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ea__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ea__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ea__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-ea__section_dkq_g2b_rdc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-ea__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-ea__id_tll_j2b_rdc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ea__p_kv2_nfg_h1c} ## Data processing {#now-assist-ea__id_myt_k2b_rdc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ea__p_lv2_nfg_h1c} ## Data collection {#now-assist-ea__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/ruNL06Ig9uNGg2q4ef2UGw)** With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. * **[Using ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/R0rElA13J2gEgxlRJlQ_DQ)** With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.