---
sourceDocument: Brazil Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Register a digital integration conversationally

# Register a digital integration conversationally {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the conversational experience of ServiceNow Otto in Virtual Agent to register a digital integration from any application that supports Virtual Agent.

## Before you begin

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).  
Ensure that the following tasks are completed:

* Install an application that supports Virtual Agent.
* Complete configuring the conversational experiences for Enterprise Architecture. For more information, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).").
{#register-digital-integration-using-conv-exp__ul_ip4_fkl_b2c}

Role required: none

## About this task

In the application that supports Virtual Agent, for example Employee Service Center, start with a prompt to register a business application in the chat. Through a series of questions, Virtual Agent prompts you to provide information for the questions that you configured for a catalog item. ServiceNow Otto in Virtual Agent understands the context and maps the information that you provide to an appropriate catalog item. In this case, the catalog item is a business application.

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Select Open chat window.
3. Enter an instruction to start the conversation with Virtual Agent.  
   You can start with a basic instruction such as Request a digital integration or an elaborate instruction that includes the digital integration information. The following examples show how each
   instruction is handled in the chat.

   | Instruction | Description |
   | Short: Request a digital integration | Virtual Agent starts a conversation to ask more information from you about the business application, through a series of questions: * What is the name of the business application for which you want to subscribe? * What is the business application you're requesting for? * Is this a new provider digital interface? * \[Required\] What is the name of the Provider Digital Interface? * Who is the IT Owner for this request? * What type of business do you own? * What type of subscriber are you? * Can you please describe the digital integration you would like to enter? {#register-digital-integration-using-conv-exp__ul_sjp_mll_b2c} The information you provide is used to fill in the fields of the digital integration form. |
   | Elaborate: Request the new digital integration for the subscriber business application BuyIt and provider business application is Case Management. | Using the context that you provided, Virtual Agent automatically matches it to the relevant field on the business application form. It then instructs you to enter information of only those fields that you haven't provided. |
   |-|-|

   {#register-digital-integration-using-conv-exp__choicetable_ttr_fll_b2c}
4. Review the information that Virtual Agent filled in for the digital integration form fields.  
   You can choose to make changes or submit.
{#register-digital-integration-using-conv-exp__steps_yp1_5jm_b2c}
**Related concepts**   

* [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Saj6QxLoG7Z7EQ5~7_ROlA "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.")  
**Related tasks**   

* [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/rM3ULeQFS6J9QLZ56jxtsQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).")  
**Related reference**   

* [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/BltqFFZueuGDcMOX8~iiMg "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.")

*[\>]: and then