---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Use ServiceNow Otto

# Using ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1}

* Release version: Australia
* 
* Updated August 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise
architecture portfolio using natural language in the Enterprise Architecture Workspace.

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
**Related concepts**   

* [Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/fTK_r8R2KnQRWD2HBSmkeQ "The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.")
* [Enterprise Architecture AI agent diagramming agentic workflow](https://www.servicenow.com/docs/R8Hq1mhX4_kldD~Uqj_K5Q "Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.")  
**Related tasks**   

* [Generate a summary for Architectural Decision Records (ADRs)](https://www.servicenow.com/docs/qQLAAReeJbXKEojW1qcSIg "Quickly learn the details of the Architectural Decision Records (ADR) from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace. Use ServiceNow Otto to generate summaries of large ADR artifacts and understand architectural decisions faster.")
* [Generate insights into business applications](https://www.servicenow.com/docs/5IxrApCiC6pxAgomznqTEQ "Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.")
* [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/CD49ZFaLBudvtTqaGlty6g "Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace.")
* [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/9D0xwmCasaZZOTBJWGoz1g "Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.")
* [Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.")
* [Generate insights for Enterprise Architecture Workspace dashboard widgets](https://www.servicenow.com/docs/NkSO6DP923OAMgIIEUuJ7g "You can use the conversational interface provided by AI Data Explorer ServiceNow Otto skill to query and analyze data from Enterprise Architecture Workspace dashboards. Instead of manually reviewing dashboard visualizations, you can use the AI Data Explorer to ask natural language questions to retrieve insights and identify trends.")
* [Register a business application conversationally](https://www.servicenow.com/docs/Jd195eg12cwrOYTFYr1LAA "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a business application from any application that supports Virtual Agent.")
* [Register a digital integration conversationally](https://www.servicenow.com/docs/o~58ujkhfTEjbAc7yMmK7g "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a digital integration from any application that supports Virtual Agent.")