--- sourceDocument: Australia API Reference sourceDocumentLink: https://www.servicenow.com/docs/r/australia/api-reference Release : - australia ft:locale : - en-US ft:publication_title : - Australia API Reference ft:clusterId : - crapiref bundleId : - crapiref workflow : - Creator --- # ServiceNow Otto for Code # ServiceNow Otto for Code {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Code ServiceNow Otto for Code is a generative AI-powered assistant designed to provide code suggestions and accelerate scripting tasks on the ServiceNow AI Platform. It enhances developer productivity by offering intelligent coding assistance. Show full answer Show less **Important availability notes:** Some Now Assist features, including Otto for Code, may be unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. Regional availability may also vary, so customers should verify access in their environment and review updates in future releases. ## AI Limitations and Responsible Use As Otto for Code uses AI and machine learning, its outputs might not always be accurate, complete, or suitable for every use case. Customers must validate and test AI-generated suggestions carefully and apply human oversight, especially when deploying in sensitive areas such as healthcare, finance, legal, or security. Sole reliance on AI outputs for decision-making is discouraged. Users must also adhere to the ServiceNow AI Acceptable Use Policy. ## Data Processing and Collection Using Otto for Code involves transferring data from individual ServiceNow instances to a centralized ServiceNow environment, which may reside in different geographic regions or third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and the CORE Compliance Portal guidelines. ServiceNow collects input, output, and edit data from Otto for Code interactions to improve AI models and products. Script-related information where code generation is invoked is also collected. Customers can opt out of data collection at any time through the AI Opt-Out mechanisms described in ServiceNow AI documentation. ## Support and Troubleshooting * Access the ServiceNow Community for peer support. * Use the Known Error Portal to find related error articles. * Contact Customer Service and Support for further assistance. ServiceNow® ServiceNow Otto for Code is a generative AI-powered tool that assists you by providing code suggestions. It accelerates the coding tasks and boosts productivity when scripting on the ServiceNow AI Platform. ## Get started {#now-assist-code-landing__section_hzc_23p_vyb} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-code-landing__section_nzc_23p_vyb} * [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-code-landing__ul_ozc_23p_vyb} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-code-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-code-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).