--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Autonomous Engineer # Autonomous Engineer {#ariaid-title1} Release version: Australia Updated October 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Autonomous Engineer The ServiceNow® Autonomous Engineer application is an AI-driven agentic worker designed to build applications based on your specified requirements. It automatically generates a structured implementation plan composed of parallel work items, which are then executed by background agents. Throughout the process, Autonomous Engineer adheres to ServiceNow AI Platform implementation guidelines and also creates and executes Automated Test Framework (ATF) tests to validate each work item. Show full answer Show less Available within ServiceNow Studio, Autonomous Engineer supports the development of custom applications and agent pack implementations, streamlining application creation and accelerating development cycles. ## Key Features * **Requirement-driven application building:** Converts your input requirements into detailed implementation plans with defined work items. * **Parallel execution:** Background agents build work items concurrently to optimize development speed. * **Automated testing:** Generates and runs ATF tests for each work item to ensure quality and reliability. * **Integration within Studio:** Operates seamlessly in ServiceNow Studio, supporting both custom apps and agent pack deployments. * **Guideline compliance:** Applies ServiceNow AI Platform implementation standards during planning and development. ## Getting Started and Usage * **Explore:** Learn how Autonomous Engineer functions and identify suitable use cases. * **Configure:** Set up the application on your ServiceNow instance. * **Use:** Run Autonomous Engineer to automatically build applications from your requirements. * **Reference:** Access detailed information on work item states and agent packs to manage and customize the process. ## Important Considerations * **AI limitations:** As an AI and machine learning solution, outputs may not always be fully accurate or appropriate. Customers must perform thorough testing, apply human oversight, and avoid relying solely on AI-generated results, especially in sensitive domains such as healthcare, finance, or security. * **Data processing and privacy:** Customer data is transferred to a centralized ServiceNow environment, potentially involving third-party cloud providers like Microsoft Azure. All data handling complies with ServiceNow internal policies and compliance standards. * **Data collection and opt-out:** ServiceNow collects inputs, outputs, and related data from the application to improve AI technologies. Customers can opt out of future data collection as needed. * **Support and resources:** Customers can access related product information such as Build Agent, understand how Autonomous Engineer compares to Build Agent, and review known limitations and agentic development concepts on the ServiceNow AI Platform. The ServiceNow® Autonomous Engineer application is an agentic AI worker that builds applications from your requirements. It generates a plan with structured work items, and background agents build the work items in parallel. Autonomous Engineer takes your requirements as input, generates an implementation plan, and implements each work item in the plan. During planning and implementation, it applies implementation guidelines for the ServiceNow AI Platform. It also generates and runs Automated Test Framework (ATF) tests for each work item. Autonomous Engineer is available in ServiceNow Studio and supports custom applications and agent pack implementations. ## Get started {#autonomous-engineer__cf-app-landing-get-started} |-|-| | [ExploreLearn how Autonomous Engineer works and when to use it.](https://www.servicenow.com/docs/dUadgN~fZN826hu8uhz16w "Autonomous Engineer is an agentic worker that accepts requirements, generates a structured implementation plan, and builds all work items in parallel using background agents.") | [ConfigureSet up Autonomous Engineer on your instance.](https://www.servicenow.com/docs/G1fvwe8dhS059DHdvmKZ0g "Configure Autonomous Engineer by installing it from the ServiceNow Store and enabling the features required for planning and parallel execution on your instance.") | | [UseRun Autonomous Engineer to build applications from requirements.](https://www.servicenow.com/docs/rr7kvJWwRUSxAQJjxc_HZg "Use Autonomous Engineer to provide requirements, review an implementation plan, and build all work items in parallel using background agents in Build Agent.") | [ReferenceReference information for Autonomous Engineer, including work item states and agent packs.](https://www.servicenow.com/docs/Fd~mQToEkYxvOdSyevDLaA "Reference information for Autonomous Engineer, including work item states, agent packs, and supported capabilities in Build Agent.") | [ ] {#autonomous-engineer__table_ae_landing_nav} ## Helpful resources {#autonomous-engineer__cf-app-landing-get-help} Use the following resources to learn about related products and to get help: Build Agent : For information about the conversational agent that creates and updates applications, see [Build Agent](https://www.servicenow.com/docs/uPGWJkjDyp1tG_cmu3eF3Q "The ServiceNow Build Agent application is an autonomous AI agent that creates and updates ServiceNow applications from natural language prompts. You can also use Build Agent to get answers to general ServiceNow development questions."). Autonomous Engineer and Build Agent : For the differences between the two products and what they share, see [Autonomous Engineer and Build Agent](https://www.servicenow.com/docs/N9A8duJdpREfEEaU3HeFNQ "Autonomous Engineer and Build Agent are separate products that work together. Autonomous Engineer uses Build Agent as its execution layer."). Limitations : For limitations that apply when Autonomous Engineer runs, see [Autonomous Engineer limitations](https://www.servicenow.com/docs/isqzxmjHi0lrMs2MGfkEeg "Limitations that apply to Build Agent also apply to Autonomous Engineer."). Agentic development overview : For an overview of agentic development, see [Agentic development on the ServiceNow AI Platform](https://www.servicenow.com/docs/rE8VIDifcGAvwl1gAWvWHg "Agentic development, or vibe coding, is an AI-driven approach to application development. Use agentic development and ServiceNow agentic-assisted app building tools to describe your goals in natural language, and have the ServiceNow AI Platform generate full-stack applications, workflows, and integrations. The ServiceNow AI Platform automatically incorporates governance into the app creation process."). Support : [Contact Customer Service and Support](https://support.servicenow.com/now) ## AI limitations {#autonomous-engineer__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#autonomous-engineer__p_kv2_nfg_h1c} ## Data processing {#autonomous-engineer__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#autonomous-engineer__p_lv2_nfg_h1c} ## Data collection {#autonomous-engineer__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).