--- sourceDocument: Australia Build or modify applications sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-development Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Build Agent # Build Agent {#ariaid-title1} Release version: Australia Updated October 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Build Agent The ServiceNow® Build Agent is an autonomous AI-powered tool designed to create and update ServiceNow applications using natural language prompts. It is integrated within ServiceNow Studio and the ServiceNow Integrated Development Environment (IDE) as a chat panel supporting multi-turn conversations. Build Agent enables users with the admin role to streamline application development tasks, including creating flows, catalog items, Automated Test Framework (ATF) tests, and refactoring tables. Show full answer Show less ## Key Features * Create and edit ServiceNow applications based on natural language instructions. * Design workflows, build catalog items, and generate ATF tests. * Refactor database tables, explain and document code, fix errors, and run queries. * Provide answers to general ServiceNow development questions. * Available as a chat interface within ServiceNow Studio and IDE for an interactive experience. ## Important Considerations * Access requires the admin role. * Not all AI model providers or features are available for customers in certain regions, data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets. ServiceNow provides updates on availability with each release. * AI-generated outputs may not always be accurate or appropriate; human oversight and thorough testing are essential before deployment, especially in sensitive domains such as healthcare, finance, legal, or security. * Usage involves data transfer to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) in accordance with ServiceNow's internal policies and compliance standards. * ServiceNow collects inputs, outputs, and usage data to improve AI capabilities; customers can opt out of data collection as outlined in the AI Opt-Out settings. ## Helpful Resources * Learn about related AI tools like Autonomous Engineer and understand the differences between Build Agent and Autonomous Engineer. * Access example prompts and reference materials to optimize the use of Build Agent. * Review documented limitations to understand the current scope and constraints of the Build Agent. * Contact Customer Service and Support for assistance. ## Customer Benefits Build Agent empowers ServiceNow customers to accelerate application development with natural language input, reduce manual coding efforts, and resolve development queries efficiently. It supports better productivity and innovation while requiring customers to maintain responsible oversight of AI outputs. The ServiceNow® Build Agent application is an autonomous AI agent that creates and updates ServiceNow applications from natural language prompts. You can also use Build Agent to get answers to general ServiceNow development questions. Build Agent is available in ServiceNow Studio and the ServiceNow IDE. It appears as a chat panel with a multi-turn conversation interface. Use Build Agent to do the following: * Create and edit ServiceNow applications from natural language prompts. * Design flows, create catalog items, and create Automated Test Framework (ATF) tests. * Refactor tables, explain and document code, fix errors, and run queries. * Get answers to ServiceNow development questions. {#build-agent__ul_ba_landing_capabilities} Note: You can use Build Agent if you have the admin role. ## Get started {#build-agent__cf-app-landing-get-started} |-|-| | [ExploreLearn how Build Agent works and what it can create.](https://www.servicenow.com/docs/SH~1SH5cjjvN2WFHhtAPUg "Build Agent enables developers to create, edit, and deploy full-stack ServiceNow applications to update sets that encompass both user interface and back-end components.") | [ConfigureInstall and configure Build Agent.](https://www.servicenow.com/docs/EROeC9~Du7I~voFiDV8Z~w "For the Premium version of Build Agent, install the ServiceNow Otto for Creator application from the ServiceNow Store.") | | [UseCreate and update ServiceNow applications with Build Agent.](https://www.servicenow.com/docs/oteXoh6bUN5PGPEL~5pIqA "Build Agent is an autonomous AI agent native to ServiceNow that translates plain language instructions into ready-to-deploy applications and metadata, using the platform’s domain language and guardrails. It's purpose-built for full-stack creation and editing across tables, flows, UI, and scripts, and it operates as the core engine for agentic development on the ServiceNow AI Platform.") | [ReferenceBuild Agent reference material, such as example prompts.](https://www.servicenow.com/docs/Ry94ML3~X5Bdzke0rDLsPg "Reference topics provide additional information about using Build Agent to create and edit apps, as well as ServiceNow metadata.") | [ ] {#build-agent__table_a3w_q5k_hgc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#build-agent__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#build-agent__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#build-agent__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#build-agent__ul_j3b_4vd_wcc} ## Helpful resources {#build-agent__cf-app-landing-get-help} Use the following resources to learn about related products and to get help: Autonomous Engineer : For information about the agentic AI worker that builds applications from your requirements, see [Autonomous Engineer](https://www.servicenow.com/docs/3Mbtyb5gUnu646wEyeVANg "The ServiceNow Autonomous Engineer application is an agentic AI worker that builds applications from your requirements. It generates a plan with structured work items, and background agents build the work items in parallel."). Build Agent and Autonomous Engineer : For the differences between the two products and what they share, see [Autonomous Engineer and Build Agent](https://www.servicenow.com/docs/N9A8duJdpREfEEaU3HeFNQ "Autonomous Engineer and Build Agent are separate products that work together. Autonomous Engineer uses Build Agent as its execution layer."). Limitations : For limitations that apply when you use Build Agent, see [Build Agent limitations](https://www.servicenow.com/docs/tJefqUrK5yuP8~N~Rk816g "Plan deployments and troubleshoot issues by learning about Build Agent constraints that affect deployment capabilities and performance."). Example prompts : For sample prompts to try with Build Agent, see [Example prompts](https://www.servicenow.com/docs/nscgemh4xCrbkIB1wB6iLQ "Explore example prompts for building apps, as well as adding governance, UI and other ServiceNow metadata to help you get started with prompting Build Agent."). Support : [Contact Customer Service and Support](https://support.servicenow.com/now) ## AI limitations {#build-agent__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#build-agent__p_kv2_nfg_h1c} ## Data processing {#build-agent__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#build-agent__p_lv2_nfg_h1c} ## Data collection {#build-agent__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).