---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# ServiceNow Otto for App Engine

# ServiceNow Otto for App Engine {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for App Engine

ServiceNow Otto for App Engine empowers customers to enhance custom applications by integrating AI agents and skills.
It is part of the ServiceNow AI Platform, which offers three licensing tiers to meet various business needs:
Show full answer Show less  
* **Foundation:** Provides AI basics for delivering insights.
* **Advanced:** Enhances productivity across relevant use cases.
* **Prime:** Enables autonomous AI actions and creation of custom AI assets.

This solution is designed to help ServiceNow customers leverage AI capabilities effectively within their applications.

## Key Features

* Integration of AI agents and skills to supercharge custom app functionality.
* Multiple licensing options that scale from basic insights to fully autonomous AI-driven processes.
* Access to evolving AI models and technologies through the ServiceNow AI Platform.
* Support resources including community forums, known error articles, and customer service.

## Important Considerations for Customers

* Model provider availability varies by region and licensing, with some AI features unavailable for customers in specific data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets.
* Customers should verify model provider availability for their specific environment and monitor updates in future releases.
* AI outputs may not always be accurate or appropriate; customers are responsible for testing, validating, and applying human oversight, especially in critical domains such as healthcare, finance, legal, and security.
* Use of the application requires data transfer from individual customer instances to centralized ServiceNow environments, potentially involving third-party cloud providers, managed under ServiceNow's internal data policies.
* ServiceNow collects data inputs and outputs to improve AI models but provides customers with the option to opt out of future data collection.
* Compliance with ServiceNow's AI Acceptable Use Policy is required.

## Next Steps for Customers

* Review licensing tiers to select the appropriate AI capabilities for your organization.
* Install and configure ServiceNow Otto for App Engine according to your environment and compliance requirements.
* Conduct thorough testing and human validation of AI outputs before deploying in production, especially in regulated or high-impact areas.
* Utilize available support channels such as the ServiceNow Community and Known Error Portal for troubleshooting and assistance.
* Stay informed about feature availability and updates, particularly if operating in restricted or regulated environments.  
Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.

## Get started {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__cf-app-landing-get-started}

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

|-|-|
| [ExploreLearn about ServiceNow Otto for App Engine concepts and features.](https://www.servicenow.com/docs/9IS9LYKvwmVz8mPp_FhcQg "Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI.") | [InstallInstall ServiceNow Otto for App Engine.](https://www.servicenow.com/docs/pe_Vlmokf7~hX0uC67LefA "You can install ServiceNow Otto for App Engine if you have the admin role.") |
| [UseUse ServiceNow Otto for App Engine.](https://www.servicenow.com/docs/xvtQA0flg6XIOQzi1IDbXw "Enhance custom applications with generative and agentic AI capabilities.") |   |
[ ]

{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__table_wjh_cz5_bfc} Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__section_lv5_42k_cfc}

* [Ask questions and explore other resources for ServiceNow Otto for App Engine in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__ul_p4y_wm5_sbc}

## AI limitations {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_kv2_nfg_h1c}

## Data processing {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_lv2_nfg_h1c}

## Data collection {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_pv2_nfg_h1d}