---
sourceDocument: Australia Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-development

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# ServiceNow Otto for Creator

# ServiceNow Otto for Creator {#ariaid-title1}

Release version: Australia  
Updated September 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Creator

ServiceNow Otto for Creator is a generative and agentic AI solution designed to enhance development efficiency on the ServiceNow AI Platform.
It offers a range of AI-powered capabilities that streamline app creation, automation, testing, and documentation within the ServiceNow ecosystem.
Show full answer Show less  
The platform introduces three AI licensing tiers---Foundation, Advanced, and Prime---each providing increasing levels of AI functionality, from basic insights to autonomous AI asset management and custom AI creation.

## Key Features

* **App Generation:** Automatically create apps with AI-generated tables, roles, and user experiences based on text prompts.
* **Code and Flow Generation:** Generate scripts, multi-step flows, and flow recommendations using natural language or code prompts.
* **Playbook and Catalog Item Generation:** Create and summarize playbooks from text, images, or knowledge base articles; generate catalog items with AI assistance.
* **Testing and Troubleshooting:** Automate test creation and simplify diagnosis of test failures via AI-powered agents.
* **UI and Theme Creation:** Generate user interface elements, widgets, and themes using natural language descriptions or images.
* **RPA Bot Generation:** Build robotic process automation workflows and logic from text instructions with preview capabilities.
* **Process Mining and Lifecycle Documentation:** Analyze work notes for inefficiencies and generate comprehensive application lifecycle documentation.

## Availability and Compliance Considerations

Not all AI models or features are available across all regions or environments. Availability restrictions apply for certain in-country SKUs, regulated markets, and specific data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected). Customers should review the latest availability notices to ensure compatibility with their deployment.

## AI Limitations and Usage Guidance

Due to the evolving nature of AI and machine learning, outputs may not always be accurate or complete. Customers are advised to rigorously test AI-generated results, apply human oversight, and avoid sole reliance on AI for critical decisions---especially in sensitive domains like healthcare, finance, legal, or security. Compliance with ServiceNow's AI Acceptable Use Policy is required.

## Data Handling and Privacy

Usage of Otto for Creator involves transferring data from customer instances to centralized ServiceNow environments, potentially hosted by third-party cloud providers such as Microsoft Azure. Data management aligns with ServiceNow's internal policies and compliance frameworks. Inputs, outputs, and usage metrics collected through the application support ongoing AI model and product improvements. Customers have the option to opt out of data collection if desired.  
ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.

## Get started {#now-assist-for-creator-landing__section_xct_dbn_wyb}

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#now-assist-for-creator-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

|-|-|-|
| [InstallInstall ServiceNow Otto for Creator.](https://www.servicenow.com/docs/iTOGDa69Fzf~Js75kfpm5g "Install the ServiceNow Otto for Creator application.") | [App generationGenerate simplified apps with AI-generated tables, experiences, and roles tailored to your text prompts.](https://www.servicenow.com/docs/DCN2fd8~eBLL57amWmwkbA "Use the app generation skill available with ServiceNow Otto for Creator to create applications through conversation with generative AI. Describe the app you want to build, and generative AI scaffolds the application so that you can review and modify it.") | [App summary generationSummarize what an app does using generative AI.](https://www.servicenow.com/docs/VCN0qH_fA5yD8RdNwoXDCw "Use the ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.") |
| [ATF troubleshooting agentSimplify test failure diagnosis on specific metadata.](https://www.servicenow.com/docs/qDM~4QdBsEwoaY_PA80xQA "Use ATF troubleshooting agent to simplify test failure diagnosis on specific metadata.") | [Build AgentGenerate a complete scoped application, including core logic and user interface components, in ServiceNow Studio and the ServiceNow IDE.](https://www.servicenow.com/docs/uPGWJkjDyp1tG_cmu3eF3Q "The ServiceNow Build Agent application is an autonomous AI agent that creates and updates ServiceNow applications from natural language prompts. You can also use Build Agent to get answers to general ServiceNow development questions.") | [Catalog item generationGenerate catalog items using generative AI.](https://www.servicenow.com/docs/access?context=now-assist-for-catalog-generation&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) |
| [Code generationGet help writing scripts quickly with AI-generated code based on text or code prompts.](https://www.servicenow.com/docs/access?context=now-assist-code-landing&version=australia&pubname=australia-api-reference&ft:locale=en-US) | [Flow generationCreate multiple step flows with generative AI.](https://www.servicenow.com/docs/access?context=flow-generation-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | [Flow recommendationsGenerate recommendations for the next step of a flow.](https://www.servicenow.com/docs/access?context=flow-recommendations-landing&version=australia&pubname=australia-build-workflows&ft:locale=en-US) |
| [Flow summarizationSummarize what a flow or subflow does with generative AI.](https://www.servicenow.com/docs/access?context=flow-summarization&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | [Mobile card generationGenerate cards for mobile applications.](https://www.servicenow.com/docs/access?context=enable-mobile-card-generation&version=australia&pubname=australia-mobile&ft:locale=en-US) | [Playbook generationGenerate a playbook from text directions or an image.](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&version=australia&pubname=australia-build-workflows&ft:locale=en-US) |
| [Playbook recommendationGenerate recommendation to replace placeholder activities in a playbook.](https://www.servicenow.com/docs/access?context=generate-playbook-recommendations&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | [Playbook generation from KBGenerate a playbook from an existing KB article using AI.](https://www.servicenow.com/docs/access?context=generate-playbook-from-kb&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | [Playbook summarizationGenerate a summary of the playbook to understand the stages, activities, triggers, and inputs of the playbook.](https://www.servicenow.com/docs/access?context=generate-playbook-summary&version=australia&pubname=australia-build-workflows&ft:locale=en-US) |
| [Process MiningIdentify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work.](https://www.servicenow.com/docs/access?context=now-assist&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | [Release lifecycle documentation AI agentGenerate readable documentation across the application lifecycle to improve traceability and governance.](https://www.servicenow.com/docs/N~Md9xsZe_Kvrl4EPeFvPg "Learn about how the release lifecycle documentation AI agent works to help you to manage application development at scale by generating useful, transparent documentation throughout the app lifecycle.") | [RPA bot generation Create automations, activities, and add automation logic from text instructions and preview options.](https://www.servicenow.com/docs/access?context=rpa-bot-generation&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) |
| [Test generation Automate test creation from simple descriptions with AI-powered test generation.](https://www.servicenow.com/docs/8CNdkwol_xAONMghj1nQPg "Simplify your automated test authoring by leveraging the power of ServiceNow's Test generation skill available with ServiceNow Otto for Creator. You will be redirected to Test Agent experience where you can simply describe your test requirements in the prompt, and the test is generated. You can then review the generated test before accepting it or make any edits with an updated prompt.") | [Theme creationGenerate themes from images directly in Theme Builder.](https://www.servicenow.com/docs/access?context=theme-creation-with-ai&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) | [UI generationCreate experiences by describing what you want using natural language.](https://www.servicenow.com/docs/uRvt46bgoVs1Rv0MNt6G5Q "UI generation in ServiceNow Otto uses AI-powered skills to help app developers, UI Builder admins, and low-code developers build experiences on the ServiceNow AI Platform using natural language.") |
| [Widget generation and updationCreate and modify widgets via natural language prompts.](https://www.servicenow.com/docs/access?context=eslate-ai-widget-builder&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |   |   |
[ ]

{#now-assist-for-creator-landing__table_jb4_kgc_r1c_ddd}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-creator-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-creator-landing__ul_j3b_4vd_wcc}

## AI limitations {#now-assist-for-creator-landing__id_p2h_q5k_dcc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-creator-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-for-creator-landing__id_lmn_jtk_dcc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-creator-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-creator-landing__section_kw1_qm1_xcc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).