--- sourceDocument: Australia Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Working with Enterprise Architecture query agent # Working with Enterprise Architecture query agent {#ariaid-title1} Release version: Australia Updated May 26, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read You can ask the Enterprise Architecture query agent natural language questions about your enterprise architecture portfolio using the ServiceNow Otto® panel in Enterprise Architecture Workspace. ## Before you begin Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Before using the Enterprise Architecture query agent with CMDB relationship data, confirm that an administrator has activated the required Knowledge Graph system properties. For information, see [Enable Knowledge Graph system properties for the Enterprise Architecture query agent](https://www.servicenow.com/docs/eEupGLRhEEx7Ot20K3h1nw "Enable the Knowledge Graph system properties to allow the Enterprise Architecture query agent to generate accurate answers based on your Configuration Management Database (CMDB) data."). Also, check if the ServiceNow Otto® panel is active. For information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Role required: * sn_apm.apm_user or sn_apm.apm_read * now_assist_panel_user {#ea-qna-use__ul_o1w_q2h_ljc} ## About this task The Enterprise Architecture query agent returns structured answers based on your enterprise architecture data. Depending on the question, the response may include a list of records, field values, trend comparisons, or an impact summary. The agent retains context within a session, so follow-up questions the agent interprets without requiring you to restate the original question. Example questions: * List business apps with CSAT score greater than 6 and technical risk score greater than 8 * List all capabilities of a business application along with all their scores * Get the owner of a business application * List business apps supported by multiple capabilities * Get business applications without owners * List top-level capabilities * List business applications not assigned to capabilities * List applications that are candidates for retirement * Which business capabilities are impacted if a specific database fails? * Which entities are affected by a failure of a specific server or storage device? * Which servers and databases support a business application? {#ea-qna-use__ul_ea_qna_examples} ## Procedure 1. Navigate to WorkspacesEnterprise Architecture Workspace. 2. Open the ServiceNow Otto® panel. Use one of the following methods: * Select the ServiceNow Otto® icon (![]()) in the navigation bar. * Select the Ask Otto button on the Enterprise Architecture Workspace homepage. {#ea-qna-use__choices_ea_qna_access} 3. In the Ask or search for anything field, type your question in natural language. 4. Press Enter or select the send icon. The agent searches for relevant data and actions. A Processing indicator appears while the agent works. 5. Review the response. After returning a response, the agent may display related questions. Select a suggestion or type a follow-up question to continue exploring your enterprise architecture data. If the response references a specific record, such as a business application or a capability, the record name appears as linked text. Select the linked text to open that record directly in Enterprise Architecture Workspace. If you ask about an infrastructure CI and more than one CI matches the name that you entered, the response lists the matching CIs with their class. Specify the CI that you want in your next message to continue. {#ea-qna-use__steps_v2t_5gq_jjc} ## Result The Enterprise Architecture query agent returns a structured answer based on your enterprise architecture data. The agent retains context within a session, so follow-up questions such as Now show me their owners the agent interprets without requiring you to restate the original question. **Related concepts** * [Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/fTK_r8R2KnQRWD2HBSmkeQ "The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.") * [Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/QpEmg2RR578~hda_nviDVA "Use the AI agents in Enterprise Architecture to help complete tasks autonomously.") * [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/ruNL06Ig9uNGg2q4ef2UGw "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") **Related tasks** * [Enable Knowledge Graph system properties for the Enterprise Architecture query agent](https://www.servicenow.com/docs/eEupGLRhEEx7Ot20K3h1nw "Enable the Knowledge Graph system properties to allow the Enterprise Architecture query agent to generate accurate answers based on your Configuration Management Database (CMDB) data.") * [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/O2w_f4y_69RnL9zuTF16IQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") * [Access Enterprise Architecture data using MCP tools](https://www.servicenow.com/docs/kvIcVfwF5IORun_jRK5t8g "Use MCP (Model Context Protocol) tools to query live Enterprise Architecture data—including business application insights, capability mappings, and rationalization data—from any MCP-compatible AI assistant.") **Related reference** * [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/w6LM2Rzz0GyA~fozKDgFXw "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.") *[\>]: and then