---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Create user form

# Create user form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a user to add to a department.
{#eaw-create-new-user-form__table_dj4_fkv_xbc__entry__2}

| Field | Description |
|-|-|
| User ID | Unique identification number of the user. |
| First name | First name of the user. |
| Last name | Last name of the user. |
| Title | Title or job description of the user. |
| Department | Name of the department to which the user is being assigned to. |
| Password | Assign a password to the user. This password can be permanent or temporary. |
| Email | Email address of the user. |
| Language | The language to be used while displaying the user's system. |
| Notification | Specify if email notifications should be sent to this user. * Select Enable if an email notification should be sent to this user. * Select Disable if no email notification should be sent to the user. {#eaw-create-new-user-form__ul_ryh_1lv_xbc} |
| Calendar integration | Select Outlook to have this user receive meeting notifications via email directly to the calendar. Otherwise, select None. |
| Time zone | Time zone in which the user is located. |
| Date format | Option to choose how the date details are displayed. For example, mm/dd/yyyy. |
| Business phone | Business phone number of the user. |
| Mobile phone | Personal phone number of the user. |
| Password needs reset | Select this check box to require the user to change the password during the first login. |
| Locked out | Select this check box to lock the user out of the instance and terminate all their active sessions. |
| Active | Select this check box to make this user active |
| Identity type | The category of identity associated with this user record. You can select the following: * Human: If the user is a person * Machine: If the user is a service account or automated process * AI: If the user is an AI-based agent {#eaw-create-new-user-form__ul_um1_d23_q3c} |
| Web service access only | Select this check box to designate this user as a non-interactive user. |
| Internal integration user | Select this check box to designate this user as a service account. |
| Photo | Attach a photo of the user, if appropriate. |
[Table 1. Create user form fields]

{#eaw-create-new-user-form__table_dj4_fkv_xbc}
**Related concepts**   

* [Exploring departments](https://www.servicenow.com/docs/JjGJKAARrzNwY5P~VHpKJQ "Departments are specialized functional areas within an organization, having their own specified roles and objectives. Departments are subsets of business units.")  
**Related tasks**   

* [Add a user to a department](https://www.servicenow.com/docs/IEd_EVpZXhc1j~Mea97Aog "You can add users to departments, thereby enabling the departments to perform their specific tasks and reach their desired objectives. Users can contribute to the decision-making process of a department by providing their insights. This leads to optimized usage of business applications and increased cost savings.")