---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

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bundleId :

    - appportman

workflow :

    - Technology


---

# Exploring product capabilities

# Exploring product capabilities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A product capability is the specific feature that a business application or a Technology Reference Model (TRM) product provides to support business objectives. Product capabilities are used to assess how well a business application or TRM product aligns with strategic goals and operational needs.

Product capabilities help in understanding what a business application or a TRM product can technically deliver.  
Product capabilities and business capabilities are related but distinct concepts:

* Business capabilities describe what an organization needs to do to achieve its strategic objectives --- for example, "Workforce conformance management."
* Product capabilities describe how a specific business application or TRM product fulfills those needs --- for example, "conformance reporting" in a payroll management application.

You can use product capabilities to assess how well a business application or TRM product supports your organization's business capabilities and strategic goals.  

## Product capability vs. Business capability {#eaw-exploring-product-capabilities__example_ewl_l31_qfc}

An organization has a business capability called Workforce conformance management --- the organizational requirement to manage employee attendance, leave, and payroll in line with legal requirements.  
To fulfill this business capability, the organization uses an attendance and payroll management business application. The product capabilities of this application include:

* Payroll calculation: Computes salary based on attendance, leaves taken, and applicable tax laws.
* conformance reporting: Generates reports for tax and labor law conformance.
{#eaw-exploring-product-capabilities__ul_u22_s31_qfc}
**Related concepts**   

* [Working with product capabilities](https://www.servicenow.com/docs/di2cwC0c38nHQUHgrhbEew "Add or edit product capabilities in the Enterprise Architecture Workspace.")
* [Manage business capabilities](https://www.servicenow.com/docs/VDAk3F9t~RMXtSrcnQaQPA "Add or edit a business capability, sub-capability, and manage architectural artifacts and diagrams of the capabilities in the Enterprise Architecture Workspace.")  
**Related tasks**   

* [View product capabilities for a business application](https://www.servicenow.com/docs/COHxp8_DaU8nVmHICTfyeg "You can view the list of product capabilities associated with business applications, in the Enterprise Architecture Workspace (EA Workspace).")
* [Associate a product capability with a business application](https://www.servicenow.com/docs/engYhmdzcK3Dowc_mtv6vA "You can create product capabilities and associate them with business applications in the Enterprise Architecture Workspace.")
* [Add an existing product capability to a business application](https://www.servicenow.com/docs/YtB64OT_J8SDfDO6xCuDxw "You can add existing product capabilities to business applications in the Enterprise Architecture Workspace.")
* [View product capabilities associated with a Technology Reference Model product](https://www.servicenow.com/docs/r26hVQkBluuK2Op7uWuoRA "You can view the list of product capabilities associated with Technology Reference Model (TRM) product, in the Enterprise Architecture Workspace.")
* [Create product capabilities and associate it with a Technology Reference Model product](https://www.servicenow.com/docs/_MB~_fyCjAWLfnJh2Q5Xtw "You can create product capabilities and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.")
* [Add an existing product capability to a Technology Reference Model product](https://www.servicenow.com/docs/_5qdDHCr8PNq7LdH5OgKDQ "You can add existing product capabilities to Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.")
* [Remove product capabilities from a TRM product](https://www.servicenow.com/docs/LsjQtgSuRQUwgGG914yA5A "You can remove the product capabilities associated with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace, confirming only the relevant and current product capabilities are associated with the TRM products.")