---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Create a diagram for a business process map

# Create a diagram for a business process map {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create business process diagrams and model the future state of the business processes using the Enterprise Modeling and Visualization.

## Before you begin

Role required: sn_apm.apm_user

## Procedure

1. Navigate to WorkspacesEnterprise Architecture Workspace.
2. Open the Modeling page by selecting the Enterprise Modeling and Visualization icon ( ![]() ).
3. Select the New drop-down menu.
4. Select Business process map.
5. On the Create a business process map form, fill in the details.  
   For field information, see [Create a business process map form](https://www.servicenow.com/docs/0z6cNSSvmDGy~yz1bzE69A "Create a business process map and associate an artifact for the map using Enterprise Modeling and Visualization.").
6. Select Create diagram.
{#eaw-modeling-bp-map__steps_bt2_jj1_cfc}

## Result

The business process map opens in a new tab.  
Note:  
* You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes palette to the canvas.

* BPMN shapes are organized into sub-categories in the palette: General, Event, Activity, and
  Gateway. Expand a sub-category to browse its shapes.

* When you drag a shape from the palette to the canvas, icon you drag matches the shape's appearance on the canvas. To preview a shape before placing it, hover over it in the
  palette.

{#eaw-modeling-bp-map__ul_ykb_gj4_njc}
**Related concepts**   

* [Business process modeling](https://www.servicenow.com/docs/y_V79QVMeNP~h0JNuVpyqQ "Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process.")
* [Business process map diagrams from images](https://www.servicenow.com/docs/F1PxsDYBG9_fqQ8Gb7yipw "Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.")  
**Related tasks**   

* [Update a business process map](https://www.servicenow.com/docs/ztw6W7oM1Et7ayWPZyimBQ "Modify an existing business process map by adding new events, activities, or gateways.")
* [Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.")
* [Review an AI-generated business process map diagram](https://www.servicenow.com/docs/rH8Jh4~JGr7V68ViJ8TqXQ "After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.")  
**Related reference**   

* [Business Process Modeling Notation (BPMN) shapes](https://www.servicenow.com/docs/n1sSEc77JgxEqPxB7tP8bA "Use the BPMN shapes to generate diagrams for your current business processes and model the future state of the business processes.")

*[\>]: and then