---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Synchronize a shape to the database

# Synchronize a shape to the database {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a shape to a diagram. Synchronize the shape to the database by mapping the shape to an existing CI or adding a CI.

## Before you begin

Role required: sn_apm.apm_user  
Note:  
You must have the Owner or Editor access to the artifact or diagram and must have read access to the shape entity.

## Procedure

1. Navigate to WorkspacesEnterprise Architecture Workspace.
2. Open the Modeling page by selecting the Enterprise Modeling and Visualization icon (![Enterprise Modeling and Visualization]()).
3. Select an existing diagram from the Diagrams page.
4. Add a shape to an existing or new diagram.  
   You can observe that the unsynced icon (![unsynced shape]()) is displayed in the shape. It means, the shape hasn't yet synced with the ServiceNow database.
5. Open the side panel with details for the selected shape by selecting the Open the side panel icon (![Open side panel]()).  
   Note:  
   The width of the side panel is saved to your user preferences. If you resize the panel, it opens at the same width the next time you open a diagram.
6. Select and map an existing CI or create a CI for the shape.
   * To map an existing CI, select the Choose Existing button and select a CI from the drop-down list.
   * To create a CI, select the Create New button and enter the details.
   {#eaw-modeling-sync-shape__choices_tfb_wzm_gbc}
7. Send the shape or diagram for approval.  
   After receiving the approval, you can see the Commit button to synchronize a shape or diagram, or a relationship to the database.
8. Select Update.
9. Select Commit to synchronize the object to the database and save the diagram.

## Result

The shape gets synced to the database.
**Related tasks**   

* [Create a diagram for a business capability map](https://www.servicenow.com/docs/U38cU7QaXm07XYuuL6CBnw "Create and model your business capability map using the Enterprise Modeling and Visualization.")
* [Update a business capability map](https://www.servicenow.com/docs/AgtZWQY8yRxMHPWHvn8P0w "Modify an existing business capability map by adding new capabilities, business applications, or changing the hierarchy of the existing capabilities.")
* [Add capabilities or applications to a capability map](https://www.servicenow.com/docs/Z0fYZcFRu_BTarTUwZhnSw "Add a new or existing business capability or business application to the capability map using the Enterprise Modeling and Visualization.")
* [Create diagram for a business hierarchy map](https://www.servicenow.com/docs/6WwFDDSadI3ikdDRaEGmSA "Create and model your business application hierarchy map using the Enterprise Modeling and Visualization.")
* [Update a business application hierarchy map](https://www.servicenow.com/docs/F0xwGYCbiQIxJIMDFGqGVQ "Modify an existing business application hierarchy map by adding or removing shapes and relationships.")
* [Share a modeling diagram](https://www.servicenow.com/docs/Plhax67~G~fFpdwwvup4dA "Share your draft diagrams with individuals and groups and define access levels for them to view and modify the diagram.")
* [Commit diagram changes](https://www.servicenow.com/docs/6VUa585U8DCM~J0gDUY3xw "Synchronize an approved diagram and all its elements to the database.")
* [Save as a version](https://www.servicenow.com/docs/buCz2F2AL6fQiLiaPR3wGQ "Copy an existing diagram and create a version for it within the selected architectural artifact. You can update the new version as required.")
* [Duplicate a modeling diagram](https://www.servicenow.com/docs/_4VZOFZU9cGXqA_vy8yiuw "You can make a copy of an existing diagram that you created and modify the duplicate diagram according to your requirement.")
* [Submit a modeling diagram for approval](https://www.servicenow.com/docs/qSoi7aIpWSFaepqnwIaPjA "Send your draft modeling diagrams for approval. After receiving the approval, you can commit the diagram to the database. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group.")
* [Add related records in the modeling diagram](https://www.servicenow.com/docs/3m4W4Z9t_B7HpqMHaIQ0BQ "Fetch and add specific related records to the selected shape in a diagram.")
* [Delete a shape](https://www.servicenow.com/docs/Vl9rTRiIWyYAgaxm2iVbdQ "Delete a shape and all of its relationships from a diagram.")

*[\>]: and then