--- sourceDocument: Australia Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Update a business process map # Update a business process map {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Modify an existing business process map by adding new events, activities, or gateways. ## Before you begin Role required: sn_apm.apm_user Note: To update a diagram, you must have Owner or Editor access to the artifact or diagram. ## Procedure 1. Navigate to WorkspacesEnterprise Architecture Workspace. 2. Open the Modeling page by selecting the Enterprise Modeling and Visualization icon (![Enterprise Modeling and Visualization icon]()). 3. Open an existing business process map from the Diagrams page. 4. Add the required shapes and connections. Drag shapes from the Shapes palette to the canvas. BPMN shapes are organized into sub-categories --- Gateway, Event, Activity, and General. For a full list of available shapes, see [Business Process Modeling Notation (BPMN) shapes](https://www.servicenow.com/docs/n1sSEc77JgxEqPxB7tP8bA "Use the BPMN shapes to generate diagrams for your current business processes and model the future state of the business processes."). For activity shapes such as user task or service task, select the Open the side panel icon (![Open side panel]()) to update the details of the associated record. To change the style of a connector, select the relationship line and choose a line type from the list that appears directly on the line. BPMN shapes and general shapes have their own sets of line types. 5. Select the More Actions context menu (![More actions menu]()) to delete a shape from the canvas. 6. Select Share to share the diagram with individuals or groups. For more information, see [Share a modeling diagram](https://www.servicenow.com/docs/Plhax67~G~fFpdwwvup4dA "Share your draft diagrams with individuals and groups and define access levels for them to view and modify the diagram."). 7. Select the More Actions menu (![More actions menu.]()) to perform the following actions: * Save as new version: Select this option to create a version for the selected diagram. The version number is automatically added in the Version number field, and it is read-only. For more information, see [Save as a version](https://www.servicenow.com/docs/buCz2F2AL6fQiLiaPR3wGQ "Copy an existing diagram and create a version for it within the selected architectural artifact. You can update the new version as required."). * Duplicate: Select this option to duplicate the diagram. For more information, see [Duplicate a modeling diagram](https://www.servicenow.com/docs/_4VZOFZU9cGXqA_vy8yiuw "You can make a copy of an existing diagram that you created and modify the duplicate diagram according to your requirement."). * Submit for approval: Select this option to submit the diagram for approval. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group. For more information, see [Submit a modeling diagram for approval](https://www.servicenow.com/docs/qSoi7aIpWSFaepqnwIaPjA "Send your draft modeling diagrams for approval. After receiving the approval, you can commit the diagram to the database. The approval process can be done through a configured workflow. By default, the approval request is submitted to the Enterprise Architect group."). {#eaw-modeling-update-bp-map__choices_iyf_1gy_dcc} 8. Select Commit changes to synchronize the diagram to the database. This option is available only when the diagram is approved. For more information, see [Synchronize a shape to the database](https://www.servicenow.com/docs/LiE7PE~ByRzHOkITt0Ejpw "Add a shape to a diagram. Synchronize the shape to the database by mapping the shape to an existing CI or adding a CI."). {#eaw-modeling-update-bp-map__steps_xrw_tk4_njc} **Related concepts** * [Business process modeling](https://www.servicenow.com/docs/y_V79QVMeNP~h0JNuVpyqQ "Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process.") * [Business process map diagrams from images](https://www.servicenow.com/docs/F1PxsDYBG9_fqQ8Gb7yipw "Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.") **Related tasks** * [Create a diagram for a business process map](https://www.servicenow.com/docs/9js7ju4OGAwMs6UAIYOjiA "Create business process diagrams and model the future state of the business processes using the Enterprise Modeling and Visualization.") * [View all shape libraries](https://www.servicenow.com/docs/GWqaDxUYKHZhv~2Pp1c4Sg "View all shape libraries available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.") * [Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.") * [Review an AI-generated business process map diagram](https://www.servicenow.com/docs/rH8Jh4~JGr7V68ViJ8TqXQ "After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.") **Related reference** * [Business Process Modeling Notation (BPMN) shapes](https://www.servicenow.com/docs/n1sSEc77JgxEqPxB7tP8bA "Use the BPMN shapes to generate diagrams for your current business processes and model the future state of the business processes.") *[\>]: and then