---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Using business architecture

# Using business architecture {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage business units, departments, goals, value streams, value stream stages, business capabilities, business processes, and demands in the Enterprise Architecture Workspace.
* **[Manage business units](https://www.servicenow.com/docs/00oKyUPV3JzmXMqPkCvP1g)**   
  Manage business units in the Enterprise Architecture Workspace to define your organizational functions.
* **[Manage departments](https://www.servicenow.com/docs/~6YdH1Rd0PXxENW3Py8voA)**   
  Add or edit departments, add users to the departments in the Enterprise Architecture Workspace.
* **[Manage goals](https://www.servicenow.com/docs/MQAFK9LnTXlnCycqa2aucg)**   
  Manage goals to track and optimize your investments in business applications. Add a quantitative and qualitative targets to the goals in the Enterprise Architecture Workspace.
* **[Manage value streams](https://www.servicenow.com/docs/SmqmGwMi0YsCroQZ3zRpow)**   
  A value stream is a high-level representation of the steps an organization takes to deliver value to a customer whether internal or external. These steps are organized into value stream stages, each of which contributes incrementally to the final value delivered.
* **[Manage value stream stages](https://www.servicenow.com/docs/YgRir7cBe3fhocklpAgbZA)**   
  Value stream stages are the building blocks of a value stream, each adding an incremental value. Add or edit value stream stages in the Enterprise Architecture Workspace.
* **[Manage business capabilities](https://www.servicenow.com/docs/VDAk3F9t~RMXtSrcnQaQPA)**   
  Add or edit a business capability, sub-capability, and manage architectural artifacts and diagrams of the capabilities in the Enterprise Architecture Workspace.
* **[Manage business processes](https://www.servicenow.com/docs/Xh8LySWGuUvXzq7YK7jHWQ)**   
  A business processes is a structured method to organize and manage applications that collectively deliver a specific service---whether internal (example: HR systems) or external (example: customer portals). This process ensures alignment between business capabilities and IT assets, enabling better governance, risk management, and value delivery.
* **[Manage business process activities](https://www.servicenow.com/docs/agZFFNqtVF6vkZVTCHUn3g)**   
  Business process activities represent discrete units of work performed by business actors. Use the Portfolio List view to create, edit, and assign business actors to activities.
* **[Manage demands](https://www.servicenow.com/docs/d1Z6sWZJ8sVxf4PqPQyfgQ)**   
  The structured process of capturing, evaluating, prioritizing, and tracking business demands---such as new applications, enhancements, or rationalization initiatives---across the application lifecycle. It ensures that IT investments align with strategic business goals and that resources are allocated efficiently.
* **[Manage business actors](https://www.servicenow.com/docs/zcA077rAcWg7otITFdgJig)**   
  Business actors represent the roles or entities that perform work in your organization. Use the Portfolio List view to create, edit, and manage business actors and their associated business roles.
* **[Manage business roles](https://www.servicenow.com/docs/KdE4a1VWmxp1vmAU1Apemw)**   
  Define responsibilities and reporting hierarchies for business roles in the Enterprise Architecture Workspace.
* **[Manage drivers](https://www.servicenow.com/docs/5vYzo~Pdrnr7FX7I6Mu1tQ)**   
  Manage drivers in the Enterprise Architecture Workspace to track the internal and external conditions motivating your organization, and connect them to the stakeholders and goals they influence.
* **[Manage stakeholders](https://www.servicenow.com/docs/Dry_VQKxmY~xZDnln_St8w)**   
  Manage stakeholders in the Enterprise Architecture Workspace to track who has an interest in your enterprise architecture and connect them to relevant drivers, goals, value streams, and business processes.