---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Working with business process map

# Working with business process map {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Enterprise Modeling and Visualization to create, update, and manage business process diagrams that represent the current and future state of your business workflows.

Working with business process diagrams in Enterprise Modeling and Visualization. A Business Process Model and Notation (BPMN) diagram is a visual representation of a
structured sequence of tasks aimed at achieving specific outcomes. Use it to establish a shared, visual understanding of processes: who is involved, what actions are taken, and where decisions are made.

The Shapes palette provides a full BPMN 2.0 shape library organized into four sub-categories:

* General: Structural shapes including pools, lanes, and data artifacts.
* Event: Shapes covering start, intermediate, end, and boundary events with all standard trigger types.
* Activity: Task shapes (including user task, service task, manual task, script task, business rule task, send task, and receive task), call activities, sub-processes, and marker shapes.
* Gateway: Gateway shapes for controlling process flow, including exclusive, inclusive, parallel, event-based, and complex gateways.

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When you drag a shape from the Shapes palette to the canvas, the shape icon you drag matches the shape's appearance on the canvas. Hovering over a shape in the palette shows a preview
before you place it.

You can perform the following actions when working with a business process map:

* Create business process map and associate it with a new or existing business process record.
* Add BPMN shapes to the canvas and connect them with relationship lines. Change the line type using the list that appears directly on the connector.
* Replace a shape on the canvas with a different shape while retaining the original shape's label and connections.
* Update the properties of a shape by opening the side panel for the associated record.
* Modify diagram-level details such as the name and description of the business process.
* Save versions, share, duplicate, and submit diagrams for approval.
* Commit approved diagrams to synchronize changes to the database.

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Note:  
To keep connector ports visible on shapes at all times without hovering, enable the Show all buttons without the need to hover preference in PreferencesAccessibility. For more information, see [Show shape controls without hovering](https://www.servicenow.com/docs/0QZWj3n5Tq36eziAs7fl6A "Enable an accessibility preference to keep all contextual buttons and controls on diagram shapes visible at all times, without requiring you to hover.").
* **[Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw)**   
  Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto® skill.
* **[Review an AI-generated business process map diagram](https://www.servicenow.com/docs/rH8Jh4~JGr7V68ViJ8TqXQ)**   
  After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.
* **[Create a diagram for a business process map](https://www.servicenow.com/docs/9js7ju4OGAwMs6UAIYOjiA)**   
  Create business process diagrams and model the future state of the business processes using the Enterprise Modeling and Visualization.
* **[Update a business process map](https://www.servicenow.com/docs/ztw6W7oM1Et7ayWPZyimBQ)**   
  Modify an existing business process map by adding new events, activities, or gateways.
* **[Modify BPMN diagram details](https://www.servicenow.com/docs/SVJrI3D3j6jXOVVsxqcRAw)**   
  Business Process Model and Notation (BPMN) diagram element directly from the diagram page. You can make quick updates without leaving the modeling interface.

**Related concepts**   

* [Business process map diagrams from images](https://www.servicenow.com/docs/F1PxsDYBG9_fqQ8Gb7yipw "Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.")  
**Related tasks**   

* [Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.")
* [Review an AI-generated business process map diagram](https://www.servicenow.com/docs/rH8Jh4~JGr7V68ViJ8TqXQ "After ServiceNow AI lens generates a business process map (BPM) diagram from an uploaded image, review the diagram and resolve any low-confidence shapes, and accept or discard it.")

*[\>]: and then