--- sourceDocument: Australia Enterprise Architecture sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enterprise Architecture ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Explore # Exploring ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1} Release version: Australia Updated August 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow Otto for Enterprise Architecture (EA) ServiceNow Otto for Enterprise Architecture (EA) enhances the Enterprise Architecture Workspace by integrating generative AI capabilities. These AI-driven features help users efficiently manage and analyze their enterprise architecture portfolios through natural language queries, conversational agents, and AI-assisted content generation. Availability of features depends on your ServiceNow license tier. Show full answer Show less ## Key Features * **Architectural Decision Record (ADR) Summarization:** Automatically generate concise summaries for ADR documents and edit content directly within the record. * **Business Application Insights:** Obtain actionable, context-aware insights on business applications covering purpose, risk, cost, and rationalization recommendations. * **Diagram Comparison:** Compare two versions of Enterprise Modeling and Visualization diagrams with AI-generated summaries highlighting changes in shapes and relationships. * **Content Elaboration and Shortening:** Enhance or condense text in form fields related to business applications, capabilities, processes, value streams, and information objects. * **Diagram Creation from Images:** Convert uploaded images into editable business process map diagrams within the Enterprise Architecture Workspace. * **Enterprise Architecture Query Agent:** Use natural language to query various portfolio elements such as applications, capabilities, and technology standards, receiving AI-generated answers based on your instance data. * **Enterprise Architecture Diagram Generation:** Create diagrams via conversational workflows with an AI agent, streamlining diagram development. * **Dashboard Insights:** Retrieve and analyze dashboard data through conversational queries to identify trends and generate charts without manual review. * **Conversational Registration:** Register business applications and digital integrations through guided Virtual Agent conversations that map responses directly to form fields. ## Configuration and AI Model Support ServiceNow Otto for EA supports multiple AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude. Configuration controls are managed via AI Control Tower and the AI Admin Hub console, allowing customization of available AI features and skill-level preferences. The September 2026 release introduces the Gemma 4 model, enhancing AI capabilities while maintaining data sovereignty and security. Legacy models remain supported for existing configurations but are not available for new developments. ## Practical Benefits for ServiceNow Customers * Accelerate enterprise architecture documentation and analysis with AI-generated summaries and insights. * Simplify diagram management through AI-assisted comparison and creation tools. * Enhance data accessibility by querying complex architecture portfolios using natural language. * Streamline registration processes for applications and integrations with conversational Virtual Agents. * Leverage flexible AI model options while maintaining governance and security within your ServiceNow instance. With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. ## ServiceNow Otto for Enterprise Architecture (EA) overview {#exploring-now-assist-for-ea__section_t5h_krd_rdc} ServiceNow Otto for EA includes generative AI skills and features that enable Enterprise Architecture Workspace users to work more efficiently with their enterprise architecture data. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Skills {#exploring-now-assist-for-ea__section_vpd_wrd_rdc} ServiceNow Otto for Enterprise Architecture (EA) includes the following generative AI skills. [Architectural Decision Record (ADR) summarization](https://www.servicenow.com/docs/qQLAAReeJbXKEojW1qcSIg "Quickly learn the details of the Architectural Decision Records (ADR) from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace. Use ServiceNow Otto to generate summaries of large ADR artifacts and understand architectural decisions faster.") : Generate a concise summary of an Architectural Decision Record (ADR) artifact using ServiceNow Otto for EA. You can also shorten or elaborate selected text in the ADR document using the context menu, and insert the generated content directly into the record. [Business application insights](https://www.servicenow.com/docs/5IxrApCiC6pxAgomznqTEQ "Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.") : Generate concise and actionable insights for business applications, including details about purpose, risk, cost, and rationalization recommendations. Insights are context-aware and automatically include relevant information from the page where you initiate them. [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/CD49ZFaLBudvtTqaGlty6g "Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace.") : Compare any two versions of an Enterprise Modeling and Visualization diagram and get an AI-generated summary of the differences, including an executive summary and a breakdown of shapes and relationships that were added, modified, or removed. [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/9D0xwmCasaZZOTBJWGoz1g "Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.") : Elaborate or shorten text in the description or reasoning fields on forms for business applications, business capabilities, business processes, value stream stages, and information objects. You can also use prompts to generate content for the Reasoning field in the Planned Disposition section of a business application form. [Create diagram from image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.") : Generate an editable business process map diagram from an uploaded image. ServiceNow Otto for EA identifies shapes, pools, lanes, and connections from the image and creates the diagram in the Enterprise Architecture Workspace. [Enterprise Architecture query agent](https://www.servicenow.com/docs/fTK_r8R2KnQRWD2HBSmkeQ "The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.") : Ask natural language questions about your enterprise architecture portfolio and get AI-generated answers grounded in your instance data. The agent queries across business applications, capabilities, value streams, technology standards, and information objects. [Generate enterprise architecture diagram](https://www.servicenow.com/docs/R8Hq1mhX4_kldD~Uqj_K5Q "Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.") : Use the Generate enterprise architecture diagram agentic workflow to create Enterprise Modeling and Visualization diagrams for business applications hierarchy through a conversation with an AI agent in the ServiceNow Otto panel. [Dashboard insights](https://www.servicenow.com/docs/NkSO6DP923OAMgIIEUuJ7g "You can use the conversational interface provided by AI Data Explorer ServiceNow Otto skill to query and analyze data from Enterprise Architecture Workspace dashboards. Instead of manually reviewing dashboard visualizations, you can use the AI Data Explorer to ask natural language questions to retrieve insights and identify trends.") : Use a conversational interface to query and analyze data from Enterprise Architecture Workspace dashboard widgets. Ask natural language questions to retrieve insights, identify trends, and generate charts without manually reviewing dashboard visualizations. [Register a business application conversationally](https://www.servicenow.com/docs/Jd195eg12cwrOYTFYr1LAA "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a business application from any application that supports Virtual Agent.") : Use a conversational experience in Virtual Agent to register a business application by answering a series of guided questions. The virtual agent maps your responses to the appropriate form fields automatically. [Register a digital integration conversationally](https://www.servicenow.com/docs/o~58ujkhfTEjbAc7yMmK7g "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a digital integration from any application that supports Virtual Agent.") : Use a conversational experience in Virtual Agent to register a digital integration by answering a series of guided questions. You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. * **[Supporting information for ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/~4JwoWGKXhPEbUX_4XuzbQ)** Get a quick overview of the important information that is related to the ServiceNow Otto for Enterprise Architecture (EA) application. **Related concepts** * [Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/fTK_r8R2KnQRWD2HBSmkeQ "The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.") * [Enterprise Architecture AI agent diagramming agentic workflow](https://www.servicenow.com/docs/R8Hq1mhX4_kldD~Uqj_K5Q "Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.") * [Explore MCP for Enterprise Architecture](https://www.servicenow.com/docs/mXD0C5rKcSgWEdDGUVKC2A "MCP for Enterprise Architecture provides enterprise architects and application portfolio managers direct access to business application insights, capability mappings, architectural relationships, and rationalization data from the AI client they already use, without opening the ServiceNow instance.") **Related tasks** * [Generate a summary for Architectural Decision Records (ADRs)](https://www.servicenow.com/docs/qQLAAReeJbXKEojW1qcSIg "Quickly learn the details of the Architectural Decision Records (ADR) from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace. Use ServiceNow Otto to generate summaries of large ADR artifacts and understand architectural decisions faster.") * [Generate insights into business applications](https://www.servicenow.com/docs/5IxrApCiC6pxAgomznqTEQ "Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.") * [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/CD49ZFaLBudvtTqaGlty6g "Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace.") * [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/9D0xwmCasaZZOTBJWGoz1g "Elaborate or shorten text in the description or reasoning fields in forms using ServiceNow Otto in the Enterprise Architecture Workspace. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.") * [Create a business process map diagram from an image](https://www.servicenow.com/docs/u_2_hHyzKD6VTS2wVHezYw "Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.") * [Generate insights for Enterprise Architecture Workspace dashboard widgets](https://www.servicenow.com/docs/NkSO6DP923OAMgIIEUuJ7g "You can use the conversational interface provided by AI Data Explorer ServiceNow Otto skill to query and analyze data from Enterprise Architecture Workspace dashboards. Instead of manually reviewing dashboard visualizations, you can use the AI Data Explorer to ask natural language questions to retrieve insights and identify trends.") * [Register a business application conversationally](https://www.servicenow.com/docs/Jd195eg12cwrOYTFYr1LAA "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a business application from any application that supports Virtual Agent.") * [Register a digital integration conversationally](https://www.servicenow.com/docs/o~58ujkhfTEjbAc7yMmK7g "Use the conversational experience of ServiceNow Otto in Virtual Agent to register a digital integration from any application that supports Virtual Agent.") * [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/O2w_f4y_69RnL9zuTF16IQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") * [Configure AI Data Explorer and Query Generation skills](https://www.servicenow.com/docs/WRWkpHl14PHu1JMx8gR1bg "You can configure the AI Data Explorer and Query Generation skills to provide AI-assisted data exploration features and generate insights in Enterprise Architecture Workspace.") * [Enable Knowledge Graph system properties for the Enterprise Architecture query agent](https://www.servicenow.com/docs/eEupGLRhEEx7Ot20K3h1nw "Enable the Knowledge Graph system properties to allow the Enterprise Architecture query agent to generate accurate answers based on your Configuration Management Database (CMDB) data.") **Related reference** * [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/w6LM2Rzz0GyA~fozKDgFXw "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.")