---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Generate enterprise architecture diagram agentic workflow

# Enterprise Architecture AI agent diagramming agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Enterprise Architecture AI agent diagramming agentic workflow

The Enterprise Architecture AI agent diagramming agentic workflow in ServiceNow enables users to quickly generate and summarize enterprise architecture diagrams that visualize the business applications hierarchy.
This workflow facilitates faster value delivery for enterprise architects and helps non-experts understand architectural contexts through AI-powered conversations within the ServiceNow Otto panel.
Show full answer Show less  
Access to this workflow and its AI agents depends on your ServiceNow license and assigned roles. The technology uses advanced AI models hosted securely by ServiceNow, with ongoing updates such as the inclusion of Gemma 4 from the September 2026 release.

## Key Features

* **Diagram Generation:** Create detailed enterprise architecture diagrams depicting business application hierarchies by interacting with an AI agent via the Otto panel.
* **Diagram Summarization:** The AI agent lists all entities within the generated diagram and describes their relationships, providing clear architectural insights.
* **Agentic Workflow Configuration:** Users can activate the workflow by enabling the Otto panel and can customize instructions by duplicating and modifying the workflow template to suit specific organizational needs.
* **Role-Based Access:** Requires the Enterprise Architecture user role (snapm.apmuser) to use the workflow and the Otto Panel user role (nowassistpaneluser) to view the panel. Additional roles can be granted access through access control configuration.
* **AI Agent Studio Integration:** Administrators can manage and enable the agentic workflow via AI Agent Studio, with tools available for creating and testing AI agents and workflows.

## Practical Use and Activation

* **Accessing the Workflow:** Users invoke the workflow by clicking the ServiceNow Otto icon and issuing prompts containing the word "diagram," such as "Create a diagram for XYZ business application."
* **Enabling the Workflow:** Admins enable the workflow by navigating to AI Agent Studio and selecting the Generate enterprise architecture diagram workflow. Configuration includes setting roles, enabling display options for the Otto panel, and testing with example prompts.
* **Security Controls:** Role-based access is managed through Access Control Lists (ACLs) in the Define security controls section, allowing tailored access permissions for different user groups.
* **No Triggers Required:** The workflow is user-invoked via the Otto panel without the need for automated triggers.

## Expected Outcomes

* Accelerated creation of comprehensive business application hierarchy diagrams, improving architectural visibility and communication.
* Enhanced understanding of enterprise architecture for both technical and non-technical stakeholders through AI-generated summaries.
* Flexible customization and secure access management to align with organizational policies and user roles.
* Continuous AI improvements with access to the latest models ensuring state-of-the-art diagram generation capabilities.  
Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

## Generate enterprise architecture diagram overview {#now-assist-aiagents-ea-diagramming-usecase__section_apv_z4j_m2c}

Use the Generate enterprise architecture diagram agentic workflow to create enterprise architecture diagrams for business applications hierarchy, through a conversation with an AI agent in the ServiceNow Otto panel. This agentic workflow accelerates the time to value for enterprise architects while building business hierarchy diagrams. It also enables non-enterprise architects to understand the context of
an architectural diagram.

After generating the diagram, the AI agent suggests summarizing the created business application hierarchy diagram, listing all entities in the diagram and describing the relationship between them.

You can activate the agentic workflow template by setting the display settings to include the ServiceNow Otto panel. To change instructions for this agentic workflow, duplicate it and adjust the settings to suit your specific needs. Then activate the duplicated version instead. For information on how to
duplicate a agentic workflow, see [duplicate the agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Important:  
* The ServiceNow Otto Panel user role (now_assist_panel_user) is required to view the ServiceNow Otto panel on your instance.
* The Enterprise Architecture user role (sn_apm.apm_user) is required to use the Generate enterprise architecture diagram agentic workflow.
{#now-assist-aiagents-ea-diagramming-usecase__ul_x15_khf_n2c}

## Role masking {#now-assist-aiagents-ea-diagramming-usecase__section_tpw_tc1_lhc}

Required role: sn_apm.apm_user.

## Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_p4m_hrj_m2c}

Generate Enterprise Architecture diagrams for business applications hierarchy and summarize them.  
For Admins to access or enable the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Generate enterprise architecture diagram.
{#now-assist-aiagents-ea-diagramming-usecase__ol_dsc_4rj_m2c}  
For users to invoke the agentic workflow:

1. Select the ServiceNow Otto icon (![ServiceNow Otto icon.]()) anywhere in your instance.
2. Enter a prompt to create a diagram for a particular business application.It's essential that your prompt contains the word diagram in some form. An example prompt is Create a diagram for XYZ business application.

{#now-assist-aiagents-ea-diagramming-usecase__ol_mhv_s3p_42c}

## AI Agents used in the Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_edy_gtj_m2c}

The Enterprise architecture diagrams AI agent is used in the Generate enterprise architecture diagram agentic workflow.

## Activate the Generate enterprise architecture diagram agentic workflow {#now-assist-aiagents-ea-diagramming-usecase__section_l2k_phq_m2c}

To activate the Generate enterprise architecture diagram agentic workflow, follow the steps mentioned in [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
No triggers are required for the Generate enterprise architecture diagram agentic workflow.

However, in the Define security controls page, in the Define user access section, you can review the roles that can access the agentic workflow. For Generate enterprise architecture diagram agentic workflow, sn_apm.apm_user role is applied by default.  
To add access to more roles, perform the following:

1. Set your application scope to ServiceNow Otto for Enterprise Architecture (EA). For information on how to change the application scope, see .
2. Select the edit icon (![Edit icon.]()).
3. On the Access Control page, in the Requires role section, select Insert new row.

4. On the pop-up window, enter the new role and select the save icon (![Save icon.]()).

5. Select the header of the access control record and select Save.

   The new role is added to the Define user access section of the Define security controls page.  
   Note:  
   To know more about security in ServiceNow Otto AI agents with Access Control Lists (ACLs), see [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#now-assist-aiagents-ea-diagramming-usecase__ol_gbg_wyn_jgc}  
Also, on the Select channels and status page, do the following:

1. Enable the Display toggle for Engage via the ServiceNow Otto panel.
2. Select Save and test.
3. On the Test on example of behavior page, in the Task box, enter an instruction to test the Generate enterprise architecture diagram agentic workflow.

   An example instruction: Create a business hierarchy map for XYZ business application.
4. Select Continue to test chat response.

   The agent executes the request for the agentic workflow.
{#now-assist-aiagents-ea-diagramming-usecase__ol_r5l_x3q_m2c}

To view information on how to create AI agents and agentic workflows and how to use the AI Agent Studio, see the following:  
* [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Install the AI Agent Studio](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configure AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Manually test the execution of an AI agent](https://www.servicenow.com/docs/access?context=test-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-aiagents-ea-diagramming-usecase__ul_z2h_wbp_m2c}

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