---
sourceDocument: Australia Enterprise Architecture
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/application-portfolio-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enterprise Architecture

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Register a business application conversationally

# Register a business application conversationally {#ariaid-title1}

Release version: Australia  
Updated July 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the conversational experience of ServiceNow Otto in Virtual Agent to register a business application from any application that supports Virtual Agent.

## Before you begin

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Ensure that the following tasks are completed:

* Install an application that supports Virtual Agent.
* Complete configuring the conversational experiences for Enterprise Architecture. For more information, see [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/O2w_f4y_69RnL9zuTF16IQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).").
{#register-business-application-using-conversational-experience__ul_ip4_fkl_b2c}

Role required: none

## About this task

In the application that supports Virtual Agent, for example Employee Service Center, start with a prompt to register a business application in the chat. Through a series of questions, Virtual Agent prompts you to provide information for the questions that you configured for a catalog item. ServiceNow Otto in Virtual Agent understands the context and maps the information that you provide in response to a question to an appropriate catalog item. In this case, the catalog item is a business application.

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Select Open chat window.
3. Enter an instruction to start the conversation with Virtual Agent.  
   You can start with a basic instruction such as Register a business application or an elaborate instruction that includes the business application's information. The following examples show how
   each instruction is handled in the chat.

   | Instruction | Description |
   | Short: Register a business application | Virtual Agent starts a conversation to ask more information from you about the business application, through a series of questions: * What is the name of the business application? * What is the benefit or use of the business application? * Who is the IT owner of the business application? * Who is the owner of the business application? * What is the category of the business application? * What type of application is this? {#register-business-application-using-conversational-experience__ul_sjp_mll_b2c} The information you provide is used to fill in the fields of the business application form. |
   | Elaborate: Register the new business application XYZ, which is used for capturing application metrics. Specify Abel Tuter as both the business application owner and IT owner. Also, category of the business application is Business Intelligence -- Reports and type of application is SaaS. | Using the context that you provided, Virtual Agent automatically matches it to the relevant field on the business application form. It then instructs you to enter information of only those fields that you haven't provided. |
   |-|-|

   {#register-business-application-using-conversational-experience__choicetable_ttr_fll_b2c}
4. Review the information that Virtual Agent filled in for the business application form fields.  
   You can choose to make changes or submit.
**Related concepts**   

* [Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/ruNL06Ig9uNGg2q4ef2UGw "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.")  
**Related tasks**   

* [Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/O2w_f4y_69RnL9zuTF16IQ "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).")  
**Related reference**   

* [ServiceNow Otto for Enterprise Architecture (EA) access roles](https://www.servicenow.com/docs/w6LM2Rzz0GyA~fozKDgFXw "The following roles help you to configure and use each ServiceNow Otto for Enterprise Architecture (EA) skill.")

*[\>]: and then