---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Explore

# Exploring Decision Tables {#ariaid-title1}

Release version: Australia  
Updated July 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Decision Tables

Decision tables in Workflow Studio allow ServiceNow customers to separate decision logic from application code by creating and managing sets of if-then decision rules.
This capability streamlines the design and maintenance of complex business decisions by evaluating input data against defined conditions and returning specific results when criteria are met.
Since the Washington DC release, Decision Builder is integrated into Workflow Studio, providing a unified environment for authoring and monitoring workflows, flows, playbooks, actions, and decision tables.
Show full answer Show less  

## Key Features

* **Unified Management:** Decision tables can now only be created and modified within Workflow Studio, offering an intuitive interface for managing decision rules.
* **Runtime Data Inputs:** Create inputs that read data dynamically from ServiceNow records, external sources, or fixed values.
* **Decision Rule Flexibility:** Build, modify, and reorder decision rules to optimize evaluation and outcomes.
* **Delegated Development:** Assign delegated developer roles to non-admin users to efficiently distribute decision table management while maintaining security.
* **Integration with App Engine Studio:** Developers can create and access decision tables directly from App Engine Studio, facilitating app development within a centralized environment.

## Benefits

* **Ease of Managing Complex Logic:** Simplify building complex decisions without embedding logic into application code.
* **Agility:** Quickly adapt to business changes by updating decision rules independently from the underlying applications.
* **Reusability:** Reuse decision logic across multiple applications to increase efficiency and consistency.
* **Dynamic Data Evaluation:** Leverage data from multiple sources at runtime for accurate decision-making.

## Support and Troubleshooting

For assistance, customers should engage their Customer Admin for account management or system restores, consult the ServiceNow Community and Known Error Portal for troubleshooting, or contact Customer Service and Support directly.  
Decision tables in Workflow Studio enable developers to decouple decision logic from their code by creating and maintaining decision rules.

## Demo {#decision-designer-overview__section_uq5_fty_ryb}

For an in-depth review and demo of decision table features and benefits, see [Decision Builder Testing and Publishing \| Creator Toolbox-ServiceNow](https://youtu.be/wOZs0Qew7t8).

## Announcements {#decision-designer-overview__section_i1w_l2x_11c}

* As of the Washington DC release, Decision Builder is now part of Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor processes, flows, subflows, playbooks, actions, and decision tables in one place.
* The core Decision Builder feature is still available with the ServiceNow AI Platform® by default, but the latest updates are available for download through the Workflow Studio application in the ServiceNow® Store.
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## Features {#decision-designer-overview__section_mxg_bkh_5qb}

Note:  
After you install Workflow Studio decision tables, you can only access decision tables previously created in the classic environment through Workflow Studio. You can no longer create or modify decision tables in the classic environment.

Workflow Studio provides an intuitive interface to create and manage decision tables, which store sets of decision rules.

Decision tables embed business logic into a series of if-then decision rules. Decision tables read data from inputs and evaluate the data according to specified conditions. When all the conditions for a decision rule are met,
the decision table returns one or more results.

Administrators can use the delegated development capability to manage workload efficiently by assigning the delegated development role to developers or non-admin users. A delegated developer has
more permissions than a user, but less than an admin. Non-admin designated users can create and manage decision tables at the application level. For more information, see [Delegated development](https://www.servicenow.com/docs/access?context=c_DelegatedDevelopment&version=australia&pubname=australia-application-development&ft:locale=en-US).

Decision tables in Workflow Studio enable you to do the following:

* Create inputs that read data at runtime from existing records, external data sources, or hard-coded values.
* Create and modify decision rules.
* Change the order of evaluation criteria to optimize results.
{#decision-designer-overview__ul_xkd_dkh_5qb}

## Benefits {#decision-designer-overview__section_erv_mkh_5qb}

Decision tables in Workflow Studio provide the following benefits:

* Build complex decisions easily with decision tables.
* Meet changing business requirements and quickly update decisions by modifying only the decision logic and not the application code.
* Increase efficiency by reusing decision logic across multiple applications.
* Evaluate data at runtime from multiple sources, including existing ServiceNow records and data from external sources.
{#decision-designer-overview__ul_c11_4kh_5qb}

## Workflow Studio integration with other applications {#decision-designer-overview__section_umn_5yl_vsb}

Extend the capabilities of decision tables in Workflow Studio by integrating with applications in the ServiceNow AI Platform® suite.{#decision-designer-overview__table_b4b_c2m_vsb__entry__3}

| Application | Description | Reference |
|-|-|-|
| [App Engine Studio](https://www.servicenow.com/docs/access?context=aes-overview&version=australia&pubname=australia-application-development&ft:locale=en-US) | * App Engine Studio (AES) provides an Integrated Development Environment (IDE) application-like interface for app developers to build custom applications in one centralized location while maintaining your organization's brand and application development standards. * AES users can create decision tables using an AES wizard and access existing decision tables for their applications without leaving AES. {#decision-designer-overview__ul_t2l_xjf_xsb} | See [Add a decision](https://www.servicenow.com/docs/access?context=add-automation&version=australia&pubname=australia-application-development&ft:locale=en-US) in App Engine Studio. |
[Table 1. Application integration]

{#decision-designer-overview__table_b4b_c2m_vsb}

## Troubleshoot and get help {#decision-designer-overview__section_u4v_mvz_nyb}

* Contact your company's Customer Admin to unlock or add user accounts, perform restores or zBoots, and more.
* [Decision Builder in the ServiceNow Community](https://www.servicenow.com/community/workflow-automation-articles/getting-started-with-decision-builder-workflow-automation-coe/ta-p/2359919)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#decision-designer-overview__ul_v4v_mvz_nyb}