--- sourceDocument: Australia Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # UI Layouts # UI Layouts {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of UI Layouts A UI Layout in ServiceNow defines how properties and components are used when an activity is displayed as a card in a Playbook Experience. Each activity definition must have a UI Layout associated with it to determine how the activity data is rendered during runtime. Show full answer Show less ## Key Features * **Create Record:** Displays sections for Associated Record, Record Details, Footer Form, Attachments, and Features. * **Questionnaire:** Similar to Create Record, with sections for Associated Record, Record Details, Footer Form, Attachments, and Features. * **Instructional:** Focuses on Associated Record, Record Details, Footer, and Features. * **Knowledge:** Includes Associated Record, Knowledge, Record Details, and Features. * **List:** Offers sections for Associated Record, Record Details, List Details, and Features. * **Record:** Contains sections for Associated Record, Record Details, Footer Form, Attachments, and Features. * **Record Generator:** Creates a record during runtime and redirects users to the new record. * **Guided Decision:** Requires a subscription to App Engine or Customer Service Management, featuring Decision Tree and Related tasks. ## Key Outcomes By using the appropriate UI Layout, ServiceNow customers can effectively configure how activities are presented within Playbooks, tailoring the user experience according to the specific needs of their workflows. This customization allows for enhanced user engagement and streamlined processes during runtime. Each layout provides specific fields and sections that dictate the information displayed, enabling users to gather or present data efficiently depending on the activity type chosen. A UI Layout describes what properties and components to use when an activity renders as a card in a Playbook Experience. When creating an activity definition, you must select an UI Layout to associate your activity definition with. Playbooks come with the following UI Layouts that are available in your instance by default: * Create Record * Questionnaire * Instructional * Knowledge * List * Record * Record generator {#experience-types__ul_xzw_4qs_vlb} Depending on the UI Layout associated with the activity, different sections and fields appear under the activity definition's Activity Experience. These sections and fields let you set up the activity data that renders during the runtime Playbook Experience. Note: All UI Layouts, except for Record generator, display an Associated Record section. For information on how to set up or edit the Associated Record section in an activity definition, see [Create an activity definition](https://www.servicenow.com/docs/YKo~qF7plLOp9f6SFvnhRg "Specify the action or subflow you want an activity to run. Configure the inputs you want playbook designers to set when adding the activity to a playbook. Select the experience you want end users to have when the activity runs."). ## Create Record {#experience-types__section_yfj_xsy_xlb} If you choose the Create Record UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_d1m_msl_f1c} Details : Displays the following fields: * Tagline * Icon * Title * Description * Pending State Title * Pending State Description * Record fields * Footer {#experience-types__ul_zfj_xsy_xlb} Form : Displays the following fields: * Form View * Form fields * Template Fields {#experience-types__ul_agj_xsy_xlb} Attachments : Displays the following fields: * Attachment source * Attachments read only {#experience-types__ul_bgj_xsy_xlb} Features : Displays the following fields: * Show SLA * Show Checklist * Is Automated {#experience-types__ul_cgj_xsy_xlb} The Create Record activity that comes with the application uses this UI Layout.Figure 1. In an activity definition In Workflow Studio, the fields are configured on the UI Layouts tab of the side panel:Figure 2. In Workflow Studio In a running playbook, your configurations are reflected:Figure 3. In a running playbook ## Questionnaire {#experience-types__section_b2l_q1f_3cc} If you choose the Questionnaire UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_l2x_pqf_3cc} Details : Displays the following fields: * Tagline * Icon * Title * Description * Pending State Title * Pending State Description * Record fields * Footer {#experience-types__ul_m2x_pqf_3cc} Form : Displays the following fields: * Form View * Form fields {#experience-types__ul_n2x_pqf_3cc} Attachments : Displays the following fields: * Attachment source * Attachments read only {#experience-types__ul_o2x_pqf_3cc} Features : Displays the following fields: * Show SLA * Show Checklist * Is Automated {#experience-types__ul_p2x_pqf_3cc} ## Instructional {#experience-types__section_bfz_zsy_xlb} If you choose the Instructional UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_s5p_vsl_f1c} Details : Displays the following fields: * Tagline * Icon * Title * Description * Footer {#experience-types__ul_cfz_zsy_xlb} Features : Displays the following field: Is Automated ## Knowledge {#experience-types__knowledge} If you choose the Knowledge UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_vpq_zsl_f1c} Knowledge : Displays the following fields: * Knowledge Table * Knowledge Record {#experience-types__ul_hmy_gsy_xlb} Details : Displays the following fields: * Title * Footer {#experience-types__ul_plb_3sy_xlb} Features : Displays the following field: Is Automated ## List {#experience-types__list} If you choose the List UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_j4z_btl_f1c} Details : Displays the following fields: * Tagline * Icon * Title * Description * Record fields {#experience-types__ul_pyv_ksy_xlb} List Details : Displays the following fields: * List Title * Table * List Query * UI View * Columns * Max Columns * Row Count {#experience-types__ul_h5r_nsy_xlb} Features : Displays the following field: Is Automated ## Record {#experience-types__record} If you choose the Record UI Layout, the following sections appear in the Activity Experience section for your activity definition: Associated Record : Displays the following fields: * Associated table * Associated record * Experience Status Table * Experience Status Record {#experience-types__ul_vdt_x5l_f1c} Details : Displays the following fields: * Tagline * Icon * Title * Description * Pending State Title * Pending State Description * Record fields * Footer {#experience-types__ul_onz_rsy_xlb} Form : Displays the following fields: * Form View * Form fields {#experience-types__ul_e1y_tsy_xlb} Attachments : Displays the following fields: * Attachment source * Attachments read only {#experience-types__ul_nyl_5sy_xlb} Features : Displays the following fields: * Show SLA * Show Checklist * Is Automated {#experience-types__ul_qth_vsy_xlb} ## Record generator {#experience-types__record-generator} Activities with a Record generator UI Layout create a record during runtime, and redirect users to the record. For example, in this activity, after an agent selects the Continue button, a record is created and they are taken to that new record. If you choose the Record generator UI Layout, the following sections appear in the Activity Experience section for your activity definition: * Template Fields * Process Definition Scoped Name * Associated Table * Form View {#experience-types__ul_srk_5xn_f1c} ## Guided Decision {#experience-types__section_oxv_ncf_4nb} Note: The Guided Decision UI Layout is available with a subscription to App Engine or Customer Service Management (CSM). For more information on how to enable this activity for use in Playbooks, see [Activate Playbooks for Customer Service Management (CSM)](https://www.servicenow.com/docs/fqu6OQ91q7fd2LPGIL8RRg "Activate Workflow Studio Playbooks on your instance so that you can create Playbooks triggered by CSM tables."). If you choose the Guided Decision UI Layout, the following fields appear in the Activity Experience section for your activity definition: * Decision Tree Execution * Decision Tree {#experience-types__ul_ejn_wdf_4nb} **Related tasks** * [Create an activity definition](https://www.servicenow.com/docs/YKo~qF7plLOp9f6SFvnhRg "Specify the action or subflow you want an activity to run. Configure the inputs you want playbook designers to set when adding the activity to a playbook. Select the experience you want end users to have when the activity runs.") * [Create an action as an activity automation plan](https://www.servicenow.com/docs/U8USpWbyPCZOzsgU_dss9w "Create an example action to configure and run as an activity from Playbooks.")