---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Explore

# Exploring Flow recommendations {#ariaid-title1}

Release version: Australia  
Updated July 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Flow recommendations

ServiceNow's Flow recommendations feature assists you in selecting the next component in your workflow by providing AI-generated suggestions.
These recommendations appear based on the current position within your flow and the names of preceding flow components, helping you build flows more efficiently within Workflow Studio.
Show full answer Show less  

## Key Features

* **AI-generated suggestions:** The system proposes one to five next-step components derived from the context of prior flow elements.
* **Scope of recommendations:** Suggestions include only standard ServiceNow actions, flow logic, and subflows; custom actions or components from ServiceNow Store spokes are excluded.
* **Generative AI training:** The recommendation model is trained on internal ServiceNow flows to recognize common flow creation patterns and relevant next steps.
* **User control:** Flow recommendations are enabled by default but can be disabled on a per-flow basis via the Show recommendations flow preference.
* **Integration in diagramming view:** Recommendations appear at the last node in both diagramming and text views, ensuring consistent user experience across editing modes.

## Important Considerations

* **AI limitations:** As the feature relies on AI and machine learning, outputs may not always be accurate or complete. Users must validate and test recommendations before implementation.
* **Responsibility and oversight:** Users are responsible for evaluating AI-generated suggestions for appropriateness, especially in critical domains such as healthcare, finance, legal, and security.
* **Compliance:** Usage must comply with ServiceNow's AI Acceptable Use Policy, which may be updated periodically.  
Select the next component in your flow from a list of AI-generated recommendations. The system generates recommendations based on the current position in the flow and the flow component names listed before.  
Figure 1. Example flow recommendations

The model uses the name of the flow components that come before to generate one to five recommendations for the next step of the flow. If there are no recommendations listed, then there are no flow components that meet the required
relevance threshold.

The system can only recommend actions, flow logic, and subflows that are available from ServiceNow. Recommendations can't include user-generated flow components such as custom actions, nor can recommendations include actions from ServiceNow Store spokes.

## Generative AI model training {#exploring-flow-recommendations__section_dff_xzl_zwb}

This generative AI large language model was trained with internal ServiceNow flows to learn flow creation patterns. The goal was to understand what flow components are most relevant for a certain position in a flow given the content before.

## Flow preference {#exploring-flow-recommendations__section_izs_wmx_txb}

Figure 2. Flow preferences

By default, Workflow Studio shows flow recommendations as you build a flow. You can hide these recommendations on a flow by flow basis by turning off the Show recommendations flow preference. See [User preferences for flows](https://www.servicenow.com/docs/3jnWFAmktUE0C0bhnwyQAg "Enable or disable user preferences for flow to change options available to Workflow Studio.") for more information.

## Recommendations in diagramming view {#exploring-flow-recommendations__section_m51_jh5_pfc}

Workflow Studio shows recommendations from the flow diagramming view while you're editing a flow. In diagramming view, the last node of the flow shows a list of recommendations. This experience matches the behavior
of the text view, which also shows a list of recommendations at the end of the flow.

## AI limitations

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-flow-recommendations__p_kv2_nfg_h1c}