--- sourceDocument: Australia Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow generation # Flow generation {#ariaid-title1} Release version: Australia Updated September 15, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow generation Flow generation enables ServiceNow customers to use generative AI to create flows or subflows from text descriptions. This feature simplifies the automation design process by translating natural language input into functional workflows, helping streamline your process automation efforts. Show full answer Show less ## Key Features * **AI-powered flow creation:** Use text descriptions to generate multi-step flows and subflows quickly. * **Automatic data pill generation:** The AI generates appropriate data pill values for supported flow triggers and action inputs, enhancing accuracy and reducing manual configuration. * **Flow generation skill activation:** To utilize this capability, activate the *ServiceNow Otto for Creator* plugin and the flow generation skill within your instance. ## Usage Considerations and Limitations * **Availability restrictions:** Some AI products and features, including flow generation, may not be available in certain regions, data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulated markets. Confirm availability for your environment and region before planning deployment. * **Default enablement behavior:** New customers have generative AI skills, agents, and workflows enabled automatically upon installation. Existing customers upgrading to Zurich Patch 4 or later retain their current enablement settings unless configured otherwise. * **AI output caution:** AI-generated flows may not always be fully accurate or appropriate. Customers must validate outputs, apply human oversight, and avoid relying solely on AI for critical decision-making, especially in sensitive domains like healthcare or finance. * **Data processing and privacy:** Flow generation involves data transfer from your instance to centralized ServiceNow environments and possibly third-party cloud providers (e.g., Microsoft Azure). Data is handled according to ServiceNow's internal policies, with options to opt out of data collection for model improvement. ## Next Steps for Customers * Activate the ServiceNow Otto for Creator plugin and the flow generation skill to begin using AI-driven flow creation. * Review your environment's compliance and availability restrictions to ensure compatibility with AI features. * Test AI-generated flows thoroughly to confirm they meet your business requirements and safety standards. * Stay informed about updates to AI feature availability and policy changes in future ServiceNow releases. Use AI to create a flow or subflow from a text description. This video demonstrates creating a flow from a text description. ## Get started {#flow-generation-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about flow generation](https://www.servicenow.com/docs/n66PB3ZPt~3I38lIDL7Bew "Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs.") | [ConfigureActivate the ServiceNow Otto for Creator plugin and the flow generation skill](https://www.servicenow.com/docs/pHXNzINZCmxJksD36gfahQ "Turn on the flow generation skill to use generative AI to create and edit flows.") | | [GenerateCreate a flow from a text description](https://www.servicenow.com/docs/OD7Ieh~WZBsCA3FSVze~PA "Use generative AI to create a flow from text directions and images.") | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/access?context=creator-roles-1&version=australia&pubname=australia-application-development&ft:locale=en-US) | [ ] {#flow-generation-landing__table_ipw_tgq_zfc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-generation-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-generation-landing__ul_j3b_4vd_wcc} Important: Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: New customers : When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4) : There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if: * The AI plugin is installed, but the asset was never turned on. * An admin has never adjusted roles for the skill. {#flow-generation-landing__ul_yvc_bvq_g3c} An AI asset is not turned on if: * The asset was previously turned on, and then turned off again. * An admin has adjusted roles for the asset. {#flow-generation-landing__ul_zvc_bvq_g3c} For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI limitations {#flow-generation-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-generation-landing__p_kv2_nfg_h1c} ## Data processing {#flow-generation-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-generation-landing__p_lv2_nfg_h1c} ## Data collection {#flow-generation-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring flow generation](https://www.servicenow.com/docs/n66PB3ZPt~3I38lIDL7Bew)** Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs. * **[Turn on the flow generation skill](https://www.servicenow.com/docs/pHXNzINZCmxJksD36gfahQ)** Turn on the flow generation skill to use generative AI to create and edit flows.