---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Explore

# Exploring Flow summarization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Flow summarization

The flow summarization feature in ServiceNow uses generative AI to automatically describe what a flow or subflow does.
This capability is delivered through the ServiceNow Otto for Creator (snnowcreator) application, which can be installed from the ServiceNow Store.
It helps users understand and document flows more efficiently by generating concise summaries.
Show full answer Show less  

## Key Features

* **Generative AI-powered summarization:** Provides clear descriptions of flows and subflows, enhancing collaboration and reducing manual documentation effort.
* **Supported AI models:** Integrates with multiple large language models (LLMs) including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude. Administrators can configure preferred models and options using AI Control Tower and AI Admin Hub.
* **Easy access and management:** Flow and subflow summaries can be generated and viewed directly from the More Actions menu within the flow designer interface. Existing summaries show creation dates, and users can regenerate summaries as needed.

## Important Considerations

This AI-based feature relies on machine learning models that may not always produce fully accurate or complete information. It is critical for users to perform their own testing and maintain human oversight when using AI-generated summaries, especially in sensitive or high-impact scenarios such as healthcare, finance, legal, or security domains. Users must also comply with ServiceNow's AI Acceptable Use Policy when leveraging this functionality.  
Summarize what a flow or subflow does by using generative AI.

## Activation {#exploring-flow-summarization__section_rzl_d41_qyb}

The flow summarization skill is installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Benefits {#exploring-flow-summarization__section_rff_k41_qyb}

Enable flow summarization to gain these benefits.

* Enhance collaboration by describing what a flow does.
* Reduce manual effort to generate flow details.
{#exploring-flow-summarization__ul_ogl_nq1_qyb}

## Supported LLMs {#exploring-flow-summarization__section_wn5_stj_bgc}

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Flow summaries {#exploring-flow-summarization__section_z1d_5xs_dfc}

You can generate and view flow summaries from the More Actions menu.

From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.

An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.

## Subflow summaries {#exploring-flow-summarization__section_tqk_rs5_dfc}

You can generate and view subflow summaries from the More Actions menu.

From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.

An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.

## AI limitations {#exploring-flow-summarization__section_mmg_rh5_dfc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-flow-summarization__p_kv2_nfg_h1c}