--- sourceDocument: Australia Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Use ServiceNow Otto to create spokes and build actions # Use ServiceNow Otto to create spokes and build actions {#ariaid-title1} Release version: Australia Updated June 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use ServiceNow Otto to create spokes and build actions ServiceNow Otto enables customers to create custom spokes and actions for third-party applications by inputting API documentation snippets directly into the Spoke Generator. This capability is especially valuable when the third-party application lacks an OpenAPI Specification or Postman collection. Building spokes in this manner requires an Integration Hub subscription. Show full answer Show less ## Key Features * **Spoke Generator Integration:** Use ServiceNow Otto within the Spoke Generator to build spokes by providing API documentation snippets. * **Support for Non-Standard APIs:** Designed for third-party applications without formal API specs like OpenAPI or Postman collections. * **Compatibility:** Supported on Zurich release and later, with Spoke Generator v4.1.0, Workflow Studio v28.0, Spoke Generation skill v1.0.4, and ServiceNow Otto for Spoke Generation app v2.0.0. * **AI-Powered Skill:** The Spoke Generation skill, part of the ServiceNow Otto for Creator application, uses generative AI to assist in building spokes. * **Installation and Activation:** Install the ServiceNow Otto for Creator app from the ServiceNow Store and activate the Spoke Generation skill via the AI Admin Hub console. ## Important Considerations * **Availability Restrictions:** Some AI capabilities may not be available in certain data center regions or environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. * **AI Limitations:** The AI-generated outputs may not always be fully accurate or complete. Customers must test and validate the AI results and maintain human oversight, especially for high-impact use cases. * **Data Processing and Collection:** Data from customer instances is transferred to a centralized ServiceNow environment, potentially across regions or third-party clouds, and handled according to ServiceNow's compliance policies. Inputs and outputs are collected to improve ServiceNow AI technologies, with an option for customers to opt out of data collection. * **Compliance:** Use of this AI functionality requires adherence to ServiceNow's AI Acceptable Use Policy. ## What Customers Can Expect By leveraging ServiceNow Otto's spoke generation capabilities, customers can efficiently create integrations for third-party applications that lack formal API definitions, accelerating their automation initiatives. The AI-driven approach simplifies the development process but requires careful validation and compliance with ServiceNow policies. Installation and activation are straightforward via the ServiceNow Store and AI Admin Hub, making it accessible within the ServiceNow ecosystem. Use ServiceNow Otto in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input. ## Capabilities {#now-assist-in-spk-gen__section_gdk_qmx_zxb} You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Supported versions {#now-assist-in-spk-gen__section_fqz_5cs_bdc} Spoke Generation skill is supported on these versions and later releases. * Zurich * Spoke Generator v4.1.0 * Workflow Studio v28.0 {#now-assist-in-spk-gen__ul_cyn_c43_fdc} ## Skill version {#now-assist-in-spk-gen__section_tdt_q33_d2c} Spoke Generation skill v1.0.4 is the latest version. ## App version {#now-assist-in-spk-gen__section_ljb_pyx_dfc} ServiceNow Otto for Spoke Generation v2.0.0 is the latest version. ## Activation of the spoke generation skill {#now-assist-in-spk-gen__section_pgv_gpj_bdc} The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. After installing the ServiceNow Otto for Creator (sn_now_creator) application, activate the Spoke Generation skill in the [ServiceNow Otto for Creator feature](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) from the AI Admin Hub console.Figure 1. Spoke Generation skill in AI Admin Hub console * For information about the AI Admin Hub console, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * For steps to activate the required skill, see [Activate an AI skill](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). {#now-assist-in-spk-gen__ul_okg_jvj_bdc} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## AI limitations {#now-assist-in-spk-gen__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-in-spk-gen__p_kv2_nfg_h1c} ## Data processing {#now-assist-in-spk-gen__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-in-spk-gen__p_lv2_nfg_h1c} ## Data collection {#now-assist-in-spk-gen__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).