---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Playbooks

# Workflow Studio Playbooks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workflow Studio playbooks streamline and standardize complex processes. Automate tasks, ensure consistency, and enhance operational efficiency across your organization with intuitive, low-code workflows.

## Get started {#workflow-studio-playbooks-landing__cf-app-landing-get-started}

|-|-|-|
| [Explore Learn about playbooks](https://www.servicenow.com/docs/T0IArZ3K2wz4joo2p4fF5A "Playbook enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.") | [Configure Learn how to configure playbooks](https://www.servicenow.com/docs/tc2x31~WHjKsXwb5K9k2kg "Set up and monitor Playbooks and Playbook Experience.") | [Build a playbookLearn how to build a playbook.](https://www.servicenow.com/docs/hfckjfnlKeSJJxU~egOIXA "Playbooks are ServiceNow AI Platform representations of cross-enterprise processes for your organization. Create and activate a playbook to run your digitized business process on the ServiceNow AI Platform.") |
| [Design Playbook ExperienceLearn how to design and customize Playbook Experience for end users](https://www.servicenow.com/docs/KPHzjMAnm3lVDi8Q~vl4Zg "After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.") | [Run a playbook Learn about the Playbook Experience for end users](https://www.servicenow.com/docs/PSAivG4~wU1~4qNIHiF_5g "Interact with a business workflow in real-time from within Workspace. Agents can use Playbook Experience to update records, upload attachments, and complete tasks across multiple workflow activities.") | [Reference Get referential information about Playbooks](https://www.servicenow.com/docs/TFtPYH~_IPW_VTOUI9CSGQ "Guides, lists, tables and more that you can reference as you work with Playbooks and their associated components.") |
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## Helpful resources {#workflow-studio-playbooks-landing__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

ServiceNow Community
:   Connect with fellow ServiceNow professionals and share intelligent approval best practices at [ServiceNow Community](https://community.servicenow.com/community)

Developer
:   Build custom approval integrations and explore APIs at [developer.servicenow.com](https://developer.servicenow.com/)


Impact
:   Accelerate ROI and amplify your experience at <http://impact.servicenow.com>


ServiceNow University
:   Build skills with instructor-led and online training on AI-powered approvals at [ServiceNow University](https://learning.servicenow.com/now/lxp/home)

General guidelines
:   [Best Practices](https://mynow.servicenow.com/now/best-practices/home)

Partner
:   Grow your business by taking advantage of promotions, news, and marketing tools at <https://www.servicenow.com/partners.html>


ServiceNow
:   Learn more about ServiceNow products and solutions at <http://servicenow.com>


ServiceNow Store
:   Download certified apps and integrations that complement the ServiceNow platform at <http://servicenow.com>

Support
:
    * Access advice on managing your instances, access self-help, and get technical support at <https://support.servicenow.com/now>
    * Learn more about specific known errors, along with workarounds if any, from [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)
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