---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create an assignment rule for change requests

# Create an assignment rule for change requests {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an assignment rule in Advanced Work Assignment that assigns
change requests to agents who are available to do the tasks.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to the assignment rules settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up assignment rules.
   * AllAdvanced Work AssignmentAssignment Rules.
   {#assignment-rule-example__choices_nt4_2f3_tvb}
2. Select New.
3. On the form, fill in the fields.  
   * Name: Change Request Assignment Rule
   * Assign by: Most Capacity
   * Allow agents to reject: Selected
   {#assignment-rule-example__ul_s3z_lyg_dhb}
4. Select Submit.

*[\>]: and then