---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using Advanced analytics to access AWA dashboards

# Using Advanced analytics to access AWA dashboards {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using Advanced Analytics to Access AWA Dashboards

Advanced Analytics provides ServiceNow users the ability to view and manage Advanced Work Assignment (AWA) dashboards.
Users can access a dashboard picker to explore various dashboards within a group and utilize search functionalities to find specific dashboards.
Show full answer Show less  

## Key Features

* **Dashboard Categories:** The system categorizes dashboards into Recent, Owned by Me, Shared with Me, and All. This allows users to quickly find dashboards they frequently access or have ownership of.
* **Sorting Options:** Dashboards (excluding Recent) can be sorted by dashboard group and name, with optional order numbers set by the dashboard owner.
* **Advanced Analytics Tiles:** Each tile displays a thumbnail of the dashboard widget, access level, name, and owner. Access levels include Owner, Editor, and Viewer.
* **Access Notifications:** If a user cannot view a dashboard widget, a prompt appears to contact the administrator, indicating possible configuration issues or access restrictions.

## Key Outcomes

By using Advanced Analytics, users can efficiently navigate and manage their AWA dashboards, ensuring they have quick access to relevant data and insights. This functionality enhances visibility into dashboard ownership and usage, ultimately supporting better decision-making within the ServiceNow environment.  
Advanced analytics enable you to view cards that represent the Advanced Work Assignment dashboards that you have access to. You can also see a dashboard
picker, which lets you view the cards for all the dashboards in a group. You can then search and
choose a dashboard from a list.

Navigate to Advanced Work AssignmentManagementAdvanced Analytics.

The advanced analytics for the dashboards lets you see the dashboards in one of these
categories: by default, the Recent category is selected when you visit the advanced analytics for
the dashboards.

* Recent shows up to nine dashboards that you have visited recently. The most recent are shown first.
* Owned by me shows the dashboards that you have created and those dashboards to which you have been assigned ownership.
* Shared with me shows the dashboards which have been shared with you as a user, or member of a group or role.
* All shows all the dashboards that you have access to.

{#awa-advanced-analytics__ul_lht_1nw_5jb}  
Note:  
The category that you choose limits the dashboard groups and individual dashboards that you see when you choose from the Groups list and the Dashboard Picker field. If no dashboards in the incident group have been shared with you, and you select Incident from the Groups list, then the overview displays a note that no dashboards match your search.  
All tabs except for the Recent tab are sorted in ascending order by:

1. Dashboard group --- OrderThe owner of the dashboard can specify an order
   number in the dashboard group's form. This field is optional.

2. Dashboard group --- Name
3. Dashboard --- OrderThe owner of the dashboard can specify an order number
   in the dashboard's form. This field is optional.

4. Dashboard --- Name
{#awa-advanced-analytics__ol_wdr_zdb_ffb}

## Using Advanced Analytics tiles {#awa-advanced-analytics__section_vtv_grl_w2b}

Tiles on Advanced Analytics show thumbnails of the widgets on the dashboard, the dashboard group, your level of access on the dashboard, the name of the dashboard, and the owner of the dashboard. Dashboard access levels are Owner, Editor, and Viewer. For more information, see [Share a responsive dashboard](https://www.servicenow.com/docs/access?context=t_ControlAccessToADashboard&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).  
Note:  
If you can't view a dashboard widget, you will see a message that prompts you to contact the administrator. You may not be able to view a dashboard widget because of wrong configuration settings, access restrictions, or because there is no data to display.

## Using the Advanced Analytics Groups list {#awa-advanced-analytics__section_hbb_krl_w2b}

The advanced analytics screen defaults to showing only the dashboards related to AWA. You can see other dashboards by changing the Groups list to show only those dashboards in another single group.

Click New to [Create or configure a responsive dashboard](https://www.servicenow.com/docs/access?context=t_CreateADashboard&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

*[\>]: and then