---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Deactivate Agent Affinity

# Deactivate Agent Affinity {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table appears.
2. In the Search field, enter <kbd class="ph userinput">glide.awa.agent_affinity.enabled</kbd>.
3. Click glide.awa.agent_affinity.enabled.
4. On the system property screen, change Value from true to false and click Update.  
   Agent Affinity is now deactivated.