---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Work items

# Work items {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View Advanced Work Assignment work items using the Work Items menu
options.

Work items are a single piece of work handled by an agent from start to finish. For example,
one chat or one case is an object that is routed and assigned to agents. Only users with
awa_manager privileges can access the Management menu options.