---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a custom flow action

# Create a custom flow action {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom flow action in Workflow Studio for enabling external routing.

## Before you begin

Role required: admin

## Procedure

1. On your ServiceNow instance, navigate to AllFlow DesignerActions.
2. From the Actions list, open AWA Post External Routing Events -- Demo.
3. Select Copy action from the More Actions menu ![More actions menu.](), copy the contents of the AWA Post External Routing Events -- Demo action and provide a name to it.
4. Select Publish.

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