---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Make your service channel available in Agent Workspace

# Make your service channel available in Agent Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Make your service channel available in Agent Workspace so that agents can
receive change requests in their inbox.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to the presence states settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Additional settings section, select Set up presence states.
   * AllAdvanced Work AssignmentPresence States.
   {#presence-state-example__choices_nt4_2f3_tvb}
2. Open Available.
3. On the form, move Change Request to the Selected list.
4. Select Active (if not already selected).
5. Select Update.

*[\>]: and then