---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create an assignment rule that auto assigns agents' work

# Create an assignment rule that auto assigns agents' work {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an assignment rule that routes cases according to skills.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to the assignment rules settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up assignment rules.
   * AllAdvanced Work AssignmentAssignment Rules.
   {#skills-example-assignment-rule__choices_nt4_2f3_tvb}
2. Select New.
3. Enter the following information in the fields listed:  
   * Name: <kbd class="ph userinput">Case Assignment Rule with Skills</kbd>
   * Assign by: <kbd class="ph userinput">Most Capacity</kbd>
   * Enable auto-assign work items: Selected  
     Note:  
     Selecting this option automatically accepts chat interactions on behalf of agents. The Display options field appears and you can select either Inbox card or Inbox card and workspace tab.
   * Enable skills: Selected
   * Evaluate skill level: Cleared
   * Enforce mandatory skills: Selected
   {#skills-example-assignment-rule__ul_pns_1zn_dhb}
4. Select Submit.

*[\>]: and then