---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Define a skill determination rule

# Define a skill determination rule {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a skill determination rule to tag the German skill to incoming cases from
German speakers.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to AllSkillsSkill Determination Rules, and then select New.
2. Enter the following information in the fields listed:  
   * Name: <kbd class="ph userinput">Skill determination for German cases</kbd>
   * Active: <kbd class="ph userinput">true</kbd>
   * Source table: Case \[sn_customerservice_case\]
   * Condition: Opened by.language is German  
     Note:  
     Search for the <kbd class="ph userinput">Show related fields</kbd> option when defining the conditions to get the Opened by.language option.
   * Skills: German
   {#skills-example-define-skill-determination__ul_j4g_dd4_xvb}
3. Select Submit.

## Result

Cases that need German speakers are routed to users in Customer Service and Support who have the German skill.

*[\>]: and then