---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Wrap up overview

# Wrap up overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When agents close an interaction, the wrap up feature enables them to enter closing details and wrap up codes for future reference.  
To configure the wrap up feature, follow these steps:

* [Wrap up configuration](https://www.servicenow.com/docs/c7XE37WLHC7ROLK42DzC~Q "Set up the wrap up configuration.")
* [Wrap up codes](https://www.servicenow.com/docs/2EtPl8ua79D9wq~CL3L9lw "Define the wrap up codes.")
* [Wrap up segments](https://www.servicenow.com/docs/B7iE1qNzcUiF05aEImldzA "Define the wrap up segments.")
{#wrap-up-overview__ul_qpx_3rh_d2c}