---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Agent-Initiated Messaging Interface

# Configuring Agent-Initiated Messaging Interface {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Agent-Initiated Messaging Interface application to enable
agents to send messages to customers through different messaging channels.
{#config-agent-init-messg-interface__table_ksw_gpr_4nb__entry__2}

| Task | Description |
|-|-|
| 1. [Install agent-initiated messaging interface](https://www.servicenow.com/docs/rWdLDu610EwLleAosfDZWw "You can install the Agent-Initiated Messaging Interface application (sn_agent_initiated) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed."). | Install the Agent-Initiated Messaging Interface application to integrate a messaging channel with your ServiceNow instance. |
| 2. [Set up agent-initiated message interface for a messaging channel](https://www.servicenow.com/docs/s2OidgRO2MKb_AAE4om4zA "Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel."). | Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel. |
| 3. (Optional) [Associate user profiles with agent-initiated messages](https://www.servicenow.com/docs/R37KFT1NvifEopErYNjxqg "Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages."). | Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages. |
| 4. (Optional) [Validate recipient IDs for agent-initiated messages](https://www.servicenow.com/docs/xUoVaeMGpFnHYdgEs1BD7w "Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel."). | Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel. |
| 5. (Optional) [Determine whether messaging channels are available for agent-initiated messages](https://www.servicenow.com/docs/mMkOUvlBkOyG4HLLViR0vQ "Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message."). | Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message. |
[Table 1. Agent-Initiated Messaging Interface configuration tasks]

{#config-agent-init-messg-interface__table_ksw_gpr_4nb}
* **[Install Agent-Initiated Messaging Interface](https://www.servicenow.com/docs/rWdLDu610EwLleAosfDZWw)**   
  You can install the Agent-Initiated Messaging Interface application (sn_agent_initiated) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Set up Agent-Initiated Messaging Interface for a messaging channel](https://www.servicenow.com/docs/s2OidgRO2MKb_AAE4om4zA)**   
  Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel.
* **[Associate user profiles with agent-initiated messages](https://www.servicenow.com/docs/R37KFT1NvifEopErYNjxqg)**   
  Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages.
* **[Validate recipient IDs for agent-initiated messages](https://www.servicenow.com/docs/xUoVaeMGpFnHYdgEs1BD7w)**   
  Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.
* **[Determine whether messaging channels are available for agent-initiated messages](https://www.servicenow.com/docs/mMkOUvlBkOyG4HLLViR0vQ)**   
  Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message.
* **[Components installed with Agent-Initiated Messaging Interface](https://www.servicenow.com/docs/ibHfbP2gHr4PPtLlxF3vGQ)**   
  Several types of components are installed with installation of the Agent-Initiated Messaging Interface application, including tables, plugins, and ServiceNow Store applications.
* **[Messaging channels for Agent-Initiated Messaging Interface](https://www.servicenow.com/docs/mt4pJ5z56mL4CKBlOr_7BA)**   
  Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.