---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure the Zoom channel for callbacks

# Configure the Zoom channel for callbacks {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Allow agents to call users back over Zoom by enabling the Zoom channel and specifying the host email address.

## Before you begin

Role required: admin

## Procedure

1. Navigate to All, and then enter `sys_cs_channel.list` in the navigation filter.
2. In the Messaging Channels list, select the Zoom channel.
3. If a message at the top of the form prompts you to switch the application scope to edit the record, select here in the message.
4. In the Channel Properties section, configure the channel properties.
   * Set the enabled property to <kbd class="ph userinput">true</kbd>.

   * In the host_email property, enter the email address of the Zoom account that hosts the meetings.

   {#Setup-zoom-channel-omni__choices_l2t_zwt_yvb}
5. Select Update.